Friday, May 30, 2014

Real-Time Marketing is Good, But Right-Time Marketing is Better

The difference between successful retail engagement and really successful retail engagement is often timing. New technologies allow retailers to understand and act upon customer preferences and behaviors in real-time, no matter what channel the customer is shopping.



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State of the Retail Industry Explored

As it emerges from a cloudy recent past, the future seems sunny for the retail industry, but only companies committed to constant innovation will enjoy the rays of success. At the Retail Executive Summit, Ted Jackson, VP of IT and CIO at Sport Chalet, will moderate a panel of three high-ranking retail executives exploring the current and future state of retail.



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Thursday, May 29, 2014

Westfield shareholders vote on restructure proposal

Shareholders have voted to adjourn a meeting on Westfield's merger proposal after it failed to win enough institutional backing to guarantee the proposed $70 billion restructure will go through.






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Carnarvon to lose town's only department store

Carnarvon's only department store is set to close, after the business's owners conceded the shop is no longer financially viable.






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Westfield pays 8 per cent tax according to union report

A union-commissioned report has found that Westfield Group paid only 8 per cent in corporate tax.






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Retailer/Supplier Data Sharing Provides a Holistic View of the Market

RIS News' and Consumer Goods Technology's annual Shared Data Study benchmarks downstream data sharing initiatives between retailers and consumer goods companies.



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Wednesday, May 28, 2014

Planned Westfield merger faces moment of truth amid growing opposition

Westfield is facing a moment of truth as it prepares to put its controversial restructure proposal to shareholders with the real prospect it will be voted down.






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Electrolux offer Orange workers back pay if they vote to support pay rise deal

Electrolux workers at Orange in the state's Central West will vote for a second time on a pay offer from the company of eleven per cent over three years.






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Coolum traders lament loss of Origin business

The president of Coolum Business and Tourism, Noel Mooney, says local traders are feeling the impact of the Queensland State of Origin team's relocation to the Gold Coast this year.






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Gartner Ranks the Top 25 Supply Chains

Five retail organizations cracked Gartner's annual look at the supply chain leaders, providing high-quality customer experiences powered by supply chain efficiency. See which top retailers made the cut.



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Top 3 Rules to Optimize the Last Mile of Service

With today's speed of disruption, even the agile retailers are having difficulty keeping up with the pace of change to stay ahead of the curve to avoid losing market share. Here are three rules retailers can follow to deliver the experience customers expect.



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Target Ramps Up for Same-Day Delivery

With an interim president and CEO leading the way, Target will not be idle, making the commitment to make real changes now and accelerate its transformation through the expansion of in-store pickup to more than 60,000 SKUs and the launch same-day delivery.



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Target Launches Same-Day Delivery, Expands In-Store Pickup

With an interim president and CEO leading the way, Target will not be idle, making the commitment to make real changes now and accelerate its transformation through the expansion of in-store pickup to more than 60,000 SKUs and the launch same-day delivery.



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Reaping the Retail Data Dividend

Retailers can tread water in the data deluge, or dive in to create data dividends. By starting small, retailers can channel a productive data stream that brings insight, informed decision-making and ultimately profit.



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SAP's Fashion Management Solution Merges Previously Siloed Systems

The solution provider worked side-by-side with Luxottica, Giorgio Armani and others to develop a vertical wholesale, manufacturing and retail solution that merge all business operations onto a single platform.



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Gartner's Ranks the Top 25 Supply Chains

Five retail organizations cracked Gartner's annual look at the supply chain leaders, providing high-quality customer experiences powered by supply chain efficiency. See which top retailers made the cut.



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Home Depot Deploys New Customer Order Management

To better support Home Depot's growth, both in-store and online, it will deploy a new customer order management system (COMS) for greater visibility and execution of special orders, as well as a seamless customer experience.



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RIS News Top 10 Department Stores

As the number of department store chains has shrunk, those left standing have had to redefine the category to keep pace with the evolving retail landscape. RIS News' deeply researched ranking was compiled through the examination of seven hard-data metrics that span customer loyalty, social initiatives, employee satisfaction, CEO rating and financial performance. See who made the list and which chains are positioned for continued success.



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Tuesday, May 27, 2014

Understanding Innovate or Die

The economic future appears bright, but not all retailers will enjoy the benefits — there will be winners and losers. At the Retail Executive Summit Forrester Research's Sucharita Mulpuru will discuss concepts, strategies and technologies that retail winners are employing now to ensure a profitable future.



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Webrooming Overtakes Showrooming in Popularity

As the walls between channels continue to crumble 88% of shoppers report regularly researching products online before purchasing in a physical store.



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Another step taken in Myer store return

Hobart's Lord Mayor is confident preliminary works at the Myer site is confirmation the new department store will be built soon.






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Toowoomba business chamber says no need for trading hours review

The Toowoomba Chamber of Commerce says further extending trading hours would not work on southern Queensland's Darling Downs.






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Monday, May 26, 2014

Setting the stage for fresh fruit sales

It's a common lament that we don't eat enough fresh fruit and vegetables, but one with an obvious solution, according to UK-based food marketing expert, David Hughes.






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Friday, May 23, 2014

4 Keys to Creating Super Analysts

The retailers who are creating the most efficient and profitable organizations are hiring "super analysts" to provide the support needed to make quick decisions on data.



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FarmaCorp Drives Loyalty with Customer-Centric Pricing

FarmaCorp, retail pharmacy chain in Bolivia, has rolled out a five-year partnership with Revionics Price Optimization to support growth plans and improve sales and profit margins.



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Thursday, May 22, 2014

Time Warner's Big Mobile Statement

Time Warner Cable opened its NYC flagship in February, featuring a range of digital installations.



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Kroger's Store of the Future

Kroger supermarkets is piloting Retail Site Intelligence to drive its next-gen store concept.



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Macy's Next Stylist

Macy's has partnered with Maker Studios to launch its original fashion lifestyle series, "The Next Style Star."



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Kohl's Takes Value on the Road

Kohl's Stores is bringing Kohl's Family Value Day to the Wisconsin Fair with its new and improved Activity Zone.



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All Eyes Forward

Luxottica clears up its double vision with a unified systems approach.



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Innovate and Transform

Retailers focused on failing fast to keep up with the pace of change at the 2014 Retail Technology Conference



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Sleepy's Rests Easy In the Cloud

Sleepy's expands its omnichannel capabilities with a cloud commerce platform



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Food producer One Harvest puts salad in the mix

Fresh food producer, Harvest Fresh Cuts, will complete its first leafy greens season this week in the Coal River valley.






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Wednesday, May 21, 2014

Derrinallum traders keen for marketing campaign

Derrinallum traders are hoping a marketing campaign will be able to lift business in the town, after last month's fatal bomb blast.






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Creating Moments That Matter to Customers

The energy was roaring at last week's IBM SmarterCommerce Summit, demonstrating how to leverage data and analytics to create relevant, meaningful experiences for customers. The annual summit showcased retailers adaption to changing customer expectations.



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Office Depot's Pricing Model: To Match or Not To Match

To battle today's dynamic omnichannel environment Office Depot has leveraged Big Data and analytics as well as Cloud-based pricing software to understand its competition and take control of pricing strategies.



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Tuesday, May 20, 2014

The 10 Worst Supermarket Chains

Insufficient checkout lanes, crowded aisles and out-of-stocks were the most often cited complaints from shoppers of 55 of the country's top supermarket chains. See who joined Walmart, Acme and Safeway among the greatest offenders.



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The Magic Behind Walmart's Best-in-Class Experience

As Walmart focuses on customer relevance it continues to progress on e-commerce initiatives, creating transformative growth. Investments are focused on improving the customer experience and fulfillment capacity to provide the options that customers expect.



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Shopping centre proponent launches fresh planning panel appeal

The company behind plans to develop a shopping centre in Denmark is launching another appeal against a planning panel's decision on the proposal.






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Sainsbury's Rolls Out Consumer-Driven Inventory Solution

U.K. supermarket Sainsbury's will rollout consumer-driven inventory solutions from Quantum Retail Technology to optimize its fashion and general merchandise inventory through improved allocation and replenishment.



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Macy's Peers Into the Hearts of Customers with Predictive Analytics

Macy's has deployed SAP InfiniteInsight to better understand customer buying behaviors and optimize marketing campaigns. The solution was rolled out in three months and has seen an 8-12% increase in online sales.



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The Omnichannel Ecosystem: Where 3PL Fits In

Many retailers that get omnichannel realize that consumers no longer view purchases in channels, and develop strategies to drive a seamless customer experience across and enable inventory visibility.



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Monday, May 19, 2014

Sears Holdings Considering Sale of Sears Canada

In an ongoing attempt to stay afloat through the sale of its assets Sears Holdings is exploring the sale of its 51% stake in Sears Canada.



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JDA CEO Hamish Brewer Steps Down, Baljit Dail Interim Boss

After 20 years with JDA and 10 as its CEO Hamish Brewer has relinquished his post as the solutions provider explores a new direction. Baljit Dail was named interim CEO as the company searches for new leader.



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Supreme Court orders VCAT to hear supermarket appeal again

The Supreme Court has overruled a decision by Victoria's planning tribunal on a new supermarket in the Macedon Ranges.






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Managing Fast-Track Growth

Nasty Gal created a good concept that quickly turned into a great one and are in the enviable position of managing the unexpected growth. At the Retail Executive Summit, CTO David Thomas will discuss how the e-tailer is adjusting to its fast-track growth.



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Thursday, May 15, 2014

Westfield faces fresh shareholder revolt on restructure plans

Frank Lowy's plans to restructure his $70 billion corporate empire have been thrown into doubt.






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Coles fined for out-of-date food in supermarket

Coles has been fined more than $31,000 for displaying food beyond its use-by date at a SA supermarket.






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Tuesday, May 13, 2014

ACCC issues two more recalls over dye with cancer risk

The Australian Competition and Consumer Commission has issued recalls for two more clothing items that contain a hazardous dye linked to cancer.






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Which Retailers Have the Best Reputations?

Nielsen's annual look at the US corporations with the best reputations featured a large contingent of retailers. See where Target, Nordstrom, Amazon, Sears and others ranked.



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Amazon is Vulnerable: How Retailers Can Compete

By carefully studying Amazon's business model savvy retailers can copy what works and keep pace with the online giant.



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hhgregg's Brand Transformation Focuses on the In-Store Experience

The appliance, electronics and furniture retailer is embarking on a year-long brand transformation project dedicated to empowering associates and building an engaged community.



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HSNi's Mobile Now 15% of Business

HSNi has been on ajourney to create boundary-less retail. During Q1 2014 mobile grew 44%, now representing 15% of HSNi's total business, and Pinterest increased more than 160% driven by the retailer's first integration of the Pinterest experience to support its events.



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Real-Time Inventory as a Differentiator

Real-time inventory visibility is an omnichannel building block — without it effectively selling across channels is impossible. At the Retail Executive Summit, Sherwin Socaransky, VP of application development at The Vitamin Shoppe will discuss how the chain's implementation of inventory visibility and flexible fulfillment sets it apart.



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Top 10 Retail Loyalty Programs

With $600 billion in spending up for grabs, gaining Millennial loyalty is a growing priority. A ranking of the top 10 fashion and accessory loyalty programs among Millennials includes Macy's, Victoria's Secret, Sears and Target. See where these and other top retailers rank.



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Saturday, May 10, 2014

Whole Foods Nears $25B Sales, 110% Focused On Competition

Whole Foods is focused on expansion and innovation, piloting technologies unlike any other grocery stores. From on-the-go purchasing to its e-store, direct delivery and new mobile app, the retailer supports a transcendent experience.



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Beyond the Rack Improves Efficiency with Joint Commerce Solution

Beyond the Rack deployed a joint solution from SPS Commerce and NetSuite to enhance collaboration, efficiency and data accuracy for more intelligent commerce. The solution combines SPS Commerce's Retail Business Network with a pre-built integration to NetSuite.



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Is Epicor Up for Grabs?

Shortly after relocating to Austin, Texas, Epicor Software is working with Jefferies Group LLC to help find potential buyers, seeking as much as $3.5 billion.



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Cole Haan Improves Store Communications

Luxury retailer Cole Haan will deploy Opterus' Store Ops-Center to help manage day-to-day objectives and tasks, as well as handle any issues between the corporate office and store locations.



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Friday, May 9, 2014

ACCC says hazardous dyes may prompt more recalls

The Australian Competition and Consumer Commission (ACCC) has warned there could be more product recalls in coming weeks, after testing revealed a hazardous dye in some clothing and bed linen.






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Thursday, May 8, 2014

50,000 clothing items recalled after carcinogenic dye risk found

The Australian Competition and Consumer Commission (ACCC) has issued a warning about a dangerous dye found in jeans on sale in Australian stores.






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Warmer weather helps lift retail results

Retailers are attributing sales growth in Tasmania to warmer weather bringing out consumers.






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Canberra Ikea store set to create hundreds of jobs

Swedish bulk goods store Ikea says a drop in consumer confidence has not deterred it from plans to open in Canberra.






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Mind the Security Gap

The security technology tools at Target were solid, but the retailer suffered from a security incident response plan that did not properly escalate a warning and a lack of due diligence to confirm each vendors' appropriate security. Find out how Target could've closed that gap.



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Wednesday, May 7, 2014

Share market hit by heavy sell-off

Local shares have faced a heavy sell-off today, with domestic economic data below expectations and with investors responding to weaker sentiment in the US and Europe.






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Traders fear impact of phone services cut

Dozens of businesses in Western Australia's Great Southern are concerned about the impact on trade of an extended cut to their phone services.






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Retail sales disappoint with tiny growth in March

Retail sales have missed expectations, edging just 0.1 per cent higher in March, driven largely by food, especially a rise in cafe and restaurant eating.






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Motorola Launches Combined Wi-Fi and Bluetooth Location Awareness Platform

Motorola with the help of four fellow technology vendors has introduced MPact, the first location awareness mobile marketing platform to offer both Wi-Fi and Bluetooth technology.



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Walgreens Piloting iBeacon at 10 Duane Reade Locations

The pharmacy chain is experimenting with location awareness technology to bridge the gap between the online and in-store experience.



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Stores Face the Retail Plague, Close Doors in 2014

As web and mobile traffic increase, customers prove which store experiences are valued and which can be replaced. Retailers are finding it difficult to "be where the customer is" in today's fast-moving, competitive retail environment. Here, RIS has culminated the numerous retailers that are shuttering stores this year.



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Tuesday, May 6, 2014

Myer looks stranded as David Jones looks forward to Woolworths

He may not quite be an emperor, but Myer boss Bernie Brookes clearly is running short of clothes.






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Competition lawyer Dr Alexandra Merrett on ACCC vs Coles case

Competition lawyer Dr Merrett says the ACCC is testing the unconscionable conduct provisions in the case against Coles



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David Jones sales jump leaves Myer in shade

David Jones has posted a 4.1 per cent jump in sales, easily outpacing Myer's sales slide.






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Deckers Outdoor Invests $100M in Omnichannel Transformation

Deckers Outdoor Corporation has a positive outlook for its direct to consumer and omnichannel strategies, following a 16.9% sales increase and 42% gain in e-com sales. The retailer will invest $100 million in its omnichannel transformation.



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Build-A-Bear's Reimagined Pop-Up Store Footprint

Last year Build-A-Bear reimagined stores throughout the nation with its digital revamp. This year, the stuffed animal retailer continues to reimagine its store concept through streamlined marketing, pop-up stores and improved supply chain efficiency.



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Crocs Short-Term Focus is Global ERP, CEO Search

The retailer is investing in its operational and technical efficiencies with the development and rollout of a global ERP system during the leadership transition.



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Hackers Discover New Vulnerabilities: Retailers Beware

Cyber criminals are resurrecting an old standby to breach retailers' defenses and capture unencrypted shopper data.



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Target Shakes Up the C-Suite

Target's been under fire since the announcement of its data breach in December. Target CIO Beth Jacobs was the first to depart. As the retailer announced Bob DeRodes will lead the technology team, it was also revealed that CEO Gregg Steinhafel will step down after 35 years.



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The Glue Behind Customer Experience and Loyalty

There isn't a one-size-fits-all answer to improving customer experience, but careful attention should be paid to the glue that holds the overall experience together – the systems and processes that support the business.



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Monday, May 5, 2014

Wearable Experiments developing smart clothing for the tech-savvy

A Sydney-based firm is among the many companies developing technology that can be worn on the body.



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Coles supermarket to face court over allegations of unconscionable conduct to suppliers.

ACCC takes legal action against Coles over unfair treatment of suppliers to squeeze $16 million from them



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ACCC takes Coles to court over its treatment of suppliers

The Australian Competition and Consumer Commission is taking Coles to court over its treatment of suppliers.


The ACCC has instituted proceedings in the Federal Court against Coles alleging that it engaged in unconscionable conduct in its dealings with 200 of its smaller grocery suppliers, under what the supermarket called the Active Retail Collaboration (ARC) program.


It is alleged that Coles targeted $16 million in rebates from smaller suppliers, and was seeking ongoing rebates based on a percentage of the price it paid for the grocery products.






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Hackers Discover New Vulnerabilities: Retailers Beware

Cyber criminals are resurrecting an old standby to breach retailers' defenses and capture unencrypted shopper data.



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Walgreens Piloting iBeacon at 10 Duane Reed Locations

The pharmacy chain is experimenting with location awareness technology to bridge the gap between the online and in-store experience.



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Building the Omnichannel Foundation

Retailers on the cutting edge are changing their focus from a product- to a customer-centric, omnichannel approach. At the Retail Executive Summit, Belk VP of Merchandising Operations Clay Parnell will discuss the steps the chain has taken to build an omnichannel foundation and offer benchmarks and lessons learned along the way.



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Friday, May 2, 2014

Myer sales fall during third quarter

Myer has reported a slide in sales over the third quarter, which it blames largely on store renovations and closures.






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Thursday, May 1, 2014

Millennials and Brand Loyalty: 10 Things You Didn't Know

Despite the common misconception, Millennials are brand loyal. Earning their lifelong business however requires a different approach than their parents — 10 things you need to know about building Millennial brand loyalty.



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Deodorant sniffing Alice Springs

Deodorant sniffing Alice Springs



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Sign explaining why deodorant removed from supermarket shelves in Alice Springs

Sign explaining why deodorant removed from supermarket shelves in Alice Springs



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Extended trading hours trial starts

Extended trading hours have begun this morning in Kalgoorlie-Boulder.






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