The Value of Customer Controlled Content

One of the best ways to determine if your retail brand’s efforts are aligned with consumer interests is by leveraging user-generated content (UGC). It may seem contradictory, but where customers are in control of content, you have a better opportunity to influence them.


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Banks and energy drive local share market rise

Another solid rise in the last full day of trading for 2015 takes the local stock market to within a whisker of breaking even for the year.

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Retailers count cash after big Christmas splurge

Retailers on the New South Wales far south coast are counting the cash after bumper Christmas sales.

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Tyco to Acquire ShopperTrak

The acquisition builds upon Tyco's existing retail platform of inventory visibility and loss prevention products and services.

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Retail groups say Boxing Day sales beat forecasts

Leading retail groups now expect more than $2.5 billion to have passed through the tills in shops around the country on Boxing Day.

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Walmart Launches Mobile Payment System, Target Quick on Their Heels

Walmart launched its new mobile payment service last week, and company insiders at Target say the retailer will be following suit in 2016.

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Ensuring Optimal Customer Experience with Dynamic Associate Training

Uncover four training best practices to keep in mind to ensure retail associates delight customers, increasing the opportunity to maximize revenue and increase brand loyalty.

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Where is everyone? Cruise ship passengers disembark in Darwin

A luxury cruise ship docks in Darwin amid claims the city is increasingly recognised as a "must-visit destination" internationally, but passengers struggle to find any open shops or eateries.

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Consumers urged to use refund rights, return faulty goods

Consumer group Choice is reminding consumers that they have legal rights to return faulty products, even if store policies purport to say they cannot.

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Crowds hit Perth Boxing Day sales in hunt for bargains

Tens of thousands of shoppers descend on Perth's CBD and major shopping centres in a bid to find a bargain at the Boxing Day sales, with West Australian retailers tipped to rake in $190 million.

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Queenslanders tipped to spend $368 million in Boxing Day sales

Bargain hunters are expected to spend $368 million in Queensland's Boxing Day sales, the National Retail Association predicts.

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Tasmanian retailers expected to reap $50m in Boxing Day sales

Bargain hunters are expected to spend $50 million in Boxing Day sales around Tasmania

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Adelaide's relaxed start to Boxing Day sales

Thousands of shoppers are expected to join the hunt for a bargain at the Boxing Day sales in Adelaide's CBD after a sleep in.

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Shoppers hit stores in search for Boxing Day bargains

Records are set to be broken as hundreds of thousands of shoppers across Australia flock to cash in on the hefty discounts this Boxing Day.

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Big Show 2016 Keynote Presentations

The Big Show agenda is chock full of highly-engaging educational sessions. RIS has compiled a list of all of the keynote presentations to ensure you don't miss the best content at this year's show.

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Hobart CBD celebrates best Christmas shopping turn out for 50 years

After years of losing shoppers to suburban malls, Hobart's CBD appears to have brought them back this Christmas.

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Perth pets not forgotten this Christmas

Perth pet owners are making sure their beloved animals do not miss out this Christmas.

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Christmas sales expected to be up from last year

Retailers are into the final hours of Christmas shopping, with the forecast for sales expected to be up on this time last year.

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ACT seafood lovers queue for hours for Christmas day fare

Canberrans hit the shops hard on Christmas Eve, on the hunt for last minute supplies of sugar, spice, all things nice ... and seafood.

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One more day of madness! Christmas crowd moves from shopping centres to fishmongers

If you've still got some things on your Christmas list, check it twice, and then check out what is happening with shopping at centres and food markets around the country.

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ABC Rural looks back at the big stories of 2015

In a year dominated by trade issues, it was an onion-eating Prime Minister and two smuggled dogs that really stole the headlines.

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NIKE Expanding E-Commerce in Pursuit of $7 Billion Growth Goal

NIKE reveals expansion plans as it pursues a long-term vision for e-commerce growth of $7 billion in revenue by the end of fiscal year 20. 

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Walmart Launches Mobile Payment System, Target Quick on Their Heals

Walmart launched its new mobile payment service last week, and company insiders at Target say the retailer will be following suit in 2016.

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Gifting an experience 'brings no more happiness than material objects'

Finding an original gift idea can be tough, but a new study assures us a material object will bring the recipient just as much happiness as an "experience gift".

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Women urged to shop in men's department to avoid 'pink tax'

Consumer experts are warning Australian women eyeing off the post-Christmas sales to either shop like men, or shop where men shop, in order to avoid what is known as the "pink tax".

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Liberal senator breaks ranks to push for Sunday penalty rate cut

Government senator Zed Seselja pushes for the Coalition to argue for a cut in Sunday penalty rates for hundreds of thousands of retail and hospitality workers at the next election.

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The Five Most Powerful Women in Retail

From the sales floor to the boardroom retail organizations are filled with women, but who wields the most power? See which high-ranking female officials made Fortune's annual Most Powerful Women list and why.

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Breaking the E-Commerce Development Mold

How can businesses break the grip of the e-commerce development model and unleash their creativity? A new strategy for the next generation of e-commerce is needed.

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The 5 Most Powerful Women in Retail

From the sales floor to the boardroom retail organizations are filled with women, but who wields the most power? See which high-ranking female officials made Fortune's annual Most Powerful Women list and why.

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Australian stocks finish higher as investors take Christmas break

Australian stocks close slightly higher in another quiet day of trade, as investors take a break in the lead-up to Christmas

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Woolworths opens online store to sell direct to Chinese shoppers

Supermarket giant Woolworths joins the race to tap into the Chinese appetite for Australian products by opening an online store on Chinese website Tmall Global.

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TJX Plans to Invests in Expansion and E-Commerce

TJX Companies' third quarter marked the company's 27th consecutive quarter of consolidated comp store sales growth. Find out how the company that operates T.J. Maxx, Marshalls, and HomeGoods is continuing to balance its growth with reinvesting in the business.

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Introducing the Enterprise Store Associate

How closely can a store mirror the customer’s online experience, and what opportunity is lost if it can’t? The role of the store staffer needs to be rethought. Here are five areas to look at to get started.

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Call for proposed Sunday penalty rates cut to be phased in

Gippsland businesses want a cut to Sunday penalty rates for retail and hospitality workers phased in over several years.

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Government 'not ducking a fight on industrial relations'

The Federal Government says it will not shy away from changes to workplace laws after calls to lower Sunday penalty rates.

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The Top 10 Apparel Companies

CGT Magazine's annual look at the Top 100 Consumer Goods Companies ranks the big players in the consumer good market. See which apparel manufacturers and retailers made the coveted list.

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Introducing the Omnichannel Store Associate

How closely can a store mirror the customer’s online experience, and what opportunity is lost if it can’t? The role of the store staffer needs to be rethought. Here are five areas to look at to get started.

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'Turnbull effect' driving upswing in pre-Christmas sales, Canberra businesses say

Canberra's small and independent retailers are celebrating an upswing in sales in the lead up to Christmas, with many attributing the trend to the change in Prime Minister.

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The North Face Launches Interactive Shopping Experience

The North Face, IBM and Fluid Launch New Interactive Shopping Experience using Artificial Intelligence (AI) New Platform Offers Personalized Product Recommendations Based on Natural Conversation and Cognitive Data

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Introducing the Omnichannel Store Associate

How closely can a store mirror the customer’s online experience, and what opportunity is lost if it can’t? The role of the store staffer needs to be rethought. Here are five areas to look at to get started.

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Caroline Muldoon, part owner of Bike Culture at O'Connor. (21 December 2015)

Caroline Muldoon, part owner of Bike Culture at O'Connor. (21 December 2015)

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Rachel Evagelou, part owner of Shop Handmade Canberra in Civic. (21 December 2015)

Rachel Evagelou, part owner of Shop Handmade Canberra in Civic. (21 December 2015)

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Zac Hayward from Beyond Q in Curtin. (21 December 2015)

Zac Hayward from Beyond Q in Curtin. (21 December 2015)

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Peter Strong, the CEO of The Council of Small Business of Australia. (21 December 2015)

Peter Strong, the CEO of The Council of Small Business of Australia. (21 December 2015)

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Thai seafood exports continue despite slavery accusations, government says

Thai seafood exports to the US, Europe and Australia are not being affected by reports of slavery and forced labour through campaign groups and the media, its government says.

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Pilbara traders gear up for Christmas with online presence

Many Pilbara small business owners have started online stores to adjust to the demands of buyers ahead of Christmas.

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Productivity Commission recommends changes to weekend penalty rates

The Productivity Commission recommends changes to weekend penalty rates for workers in the entertainment, hospitality and retail industries in its final report released today.

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Productivity Commission expected to call for overhaul of penalty rates

The Productivity Commission is expected to call for an overhaul of penalty rates in a final report into workplace relations due today.

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Localized Assortments Help Home Depot Drive Customer Value and Sales Growth

By tailoring its assortments to localized demand the Home Depot has grown ticket transactions and average basket size. Hear from the retailer's senior director of assortment planning and analysis and learn how the hardware giant has revolutionized its merchandising efforts.

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Naked Kerr causes stir, Harper's Bazaar pulled off Coles' shelves

Harper's Bazaar editor hits out at Coles supermarkets over its decision to pull magazine featuring a naked Miranda Kerr from its shelves.

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Naked Kerr causes stir, Harper's Bazaar pulled off Coles' shelves

Harper's Bazaar editor hits out at Coles supermarkets over decision to pull magazine featuring a naked Miranda Kerr from its shelves.

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Is 2016 Poised to be the Year of the Beacon Deployment?

A new report from ABI Research reveals that manufacturers are ramping up shipments preparing for numerous retailer rollouts in the New Year.

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Food Lion Uses Shazam App to Offer In-Store Digital Coupons

Find out how Food Lion customers can receive special offers and coupons by activating the Shazam app while grocery shopping in store.

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Safety alert issued for popular 'mermaid tail' pool toy Christmas gift

Australian product safety authorities are warning the lure of gliding through the water like a mermaid could become a deadly Christmas gift for young children.

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Husbands leave present-buying to the last minute? Good on 'em

As a former retail worker, the entire left side of my body visibly spasms at the very mention of that filthy C-word: Christmas. Those currently avoiding the shops should be congratulated, not castigated.

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Pier 1 Imports Sees 25% E-Commerce Growth

Pier 1 Imports, Inc.'s total sales in its third quarter 2016 decreased 2.5%. However, e-commerce remains strong.

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Jumpstart Your Career At NRF's Big Show

Retail’s BIG Show will once again present The Student Program, bringing together undergraduates, graduates and educators with a passion for retail. 

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Checking It Twice: The Importance of Compelling Product Content This Holiday Season

Well before customers step into a store, they are using digital product content – images, product details, customer reviews, prices and more – to strategize purchases. As a result, it becomes imperative to offer a complete digital representation of products online, so consumers have the information they need for buying decisions. As retailers, you can help guide shoppers with high-quality and compelling product content by considering the following factors.

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RFID Technology to the Rescue

In a store that has implemented RFID tagging, associates can offer a better customer experience. 

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From youth homelessness worker to Christmas shop owner

Opening a Christmas shop is a dream come true for a former youth homelessness worker.

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Shoppers walk past Santa in Grand Central Shopping Centre Toowoomba

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Lululemon Outlines Digital Initiatives

Amidst continuing inventory woes, athletic apparel retailer Lululemon's Digital EVP outlines a number of digital initiatives the company is also taking, as well as an announcement about the website.

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Nordstrom's Sales are Slumping, Continues to Invest in Technology and Expansion

As apparel sales continue to cool across the industry Nordstrom remains committed to ongoing tech investments to meet changing shopper demand.

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Supermarkets implicated in slave labour accusations against Thai seafood company

Major Australian supermarkets confirm they source seafood from a Thai company implicated in a child labour and human trafficking scandal.

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Qantas announces soaring profits, renewed partnership with Woolworths

Qantas announces that it is on track for a massive jump in profits, and that it has reached a new deal with Woolworths over frequent flyer points.

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The Latest on Kohl's Greatness Agenda

Updates to Kohl's "Greatness Agenda" include changing its objective from being world-class in mobile to being world-class in digital, plans to launch an outlet model and to target two growing segments of the population. Find out more on these updates and what else Kohl's has planned for 2016.

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2016: The Year of the Merchant Scientist

As the amount of data proliferates for digital merchants, consumers’ expectations demand near-perfect shopping experiences, and the industry scrambles to realign merchandising organizations, 2016 is poised to tip the scales in the shift from merchant prince to merchant scientist.

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Urban Outfitters Merchandising Team Significantly Improves Markdowns and Inventory Turns

Urban Outfitters assortment planning and allocation teams have been able to reduce markdowns and produce rapid merchandise turns thanks to an increased focus on inventory control and management.

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Post Mortem on Round One of Christmas Shopping

Retailing in America for Thanksgiving and Black Friday was good or worrisome depending on the source of your information. Let's cut through the noise.

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Ace Hardware Improves its In-store Merchandising

Hardware cooperative Ace Hardware seeks to improve category management visibility, drive planner productivity, and communicate better with stores to distribute plans.

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Barnes & Noble Connects with the Digital Consumer, Working on Loyalty Program

Bookseller Barnes & Noble's second quarter 2016 online sales were impacted by the launch of its new website. Meanwhile, the retailer announces plans for its members program.

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Small Businesses Will Want to See This

Small businesses retailers may not have the resources of larger chains, but they face many of the same challenges. Find out where you can find tips on how to overcome these challenges.

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10 Can't Miss Sessions at NRF 2016

It is easy to get lost in the flood at The Big Show and miss out on some great educational opportunities. Place these 10 must see sessions on your calendar now.

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Revionics Acquires Marketyze to Supercharge its Market and Customer Intelligence Capabilities

The acquisition brings together powerful capabilities that combine real-time market, competitive and customer intelligence to execute profitable pricing, promotion and assortment decisions across all channels.

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Revionics Acquires Merketyze to Supercharge its Market and Customer Intelligence Capabilities

The acquisition brings together powerful capabilities that combine real-time market, competitive and customer intelligence to execute profitable pricing, promotion and assortment decisions across all channels.

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ACCC launches action against Woolworths

The ACCC is launching legal action against Woolworths, alleging the supermarket giant engaged in unconscionable conduct in its dealings with suppliers.

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Macy's is Doubling Down on Brick-and-Mortar as Sales Continue to Slip

Macy's is focused on improving the in-store experience and merging it with digital initiatives to right the ship as sales decline for third straight quarter.

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Kroger's Improved Analytic Capabilities Powers Merchandising Decisions

As grocery shoppers continue to embrace the healthy and organic craze, Kroger is leveraging its massive database of customer data to fuel its merchandising decisions.

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The 10 Most Influential CEOs in Retail

The retail industry is incredibly competitive in price, customer experience, and retail technology, but it is also competitive when it comes to its people. The following list includes the ten CEOs of the retail industry you should follow.

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5 Steps to a Seamless Omnichannel Solution – Are you BOPIS Ready?

Implementing a successful omnichannel solution for an in-store pickup program can be complex, but a BOPIS option is well worth the investment. Here are the 5 steps to a seamless omnichannel solution.

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Retailers 'resolve' ACCC concerns over contracts

The Australian Competition and Consumer Commission says supermarket retailers have resolved its concerns over new supplier contracts.

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Walgreens Advances Loyalty Program, Expands Beauty

27 million shoppers have signed into Walgreens' Everyday Points program since the loyalty programs relaunch last summer. Find out how this and a new beauty offer are expanding sales and customer experience for the drugstore chain behemoth.

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GameStop: Transitioning From Core Video Game Business, Embracing Other Revenue Streams

GameStop is slowly but surely moving away from its core video game business and investing in new higher-margin categories. See what the specialty retailer is planning for 2016 and beyond.

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Chico's FAS: The Digital Future is Happening Now

Chico's is stocking its stores with next-gen technology to revolutionize the shopping experience. See how Chico's FAS continues to provide old-school service with the help of a little new-school tech.

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Chico's Fas: The Digital Future is Happening Now

Chico's is stocking its stores with next-gen technology to revolutionize the shopping experience. See how Chico's FAS continues to provide old-school service with the help of a little new-school tech.

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Wall St rebound on US jobs to help market start strong

Another batch of solid jobs figure from the US over the weekend and a strong rebound on Wall Street should give the Australian market a positive start to the week.

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Aztec Shops Unifies Workforce Data

Find out how a centralized system helped Aztec Shops improve employee satisfaction and organize over a 1,000 employees.

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Department store spending pushes retail sales higher

New figures show Australians are loosening their purse strings in the lead up to Christmas, spending more than $24.6 billion in October.

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Market City sale through after marathon WA Parliament sitting

A bill allowing for the sale of Perth Market City in Canning Vale is passed by the West Australian Parliament after a marathon, near all-night sitting.

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5 Ways to Conquer Clienteling

In this digital age, consumers are exposed to clienteling when on a retailer’s e-commerce site. Here are five ways to conquer clienteling in a unified commerce world.

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Macy's CFO Talks Testing and Personalizing Service

Macy's CFO Karen Hoguet divulges her thoughts on several of Macy's retail strategies. From making moves to personalize service, to the importance of testing products, find out what Hoguet has to say about the department store retailer.

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Brick and Mortar's Latest Loss: Toys 'R Us Times Square

When you think of exemplary in-store customer experiences, a 60-foot indoor Ferris wheel is hard to top. The retail industry will lose another brick and mortar great at the end of December when Toys "R" Us Times Square, New York City, closes its doors.

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Cyber Monday Spending Tops $3 Billion for First Time Ever

Cyber Monday 2015 is now in the record books for not only the most online sales in the history of the event, but for the most online revenue recorded in a single day, period. The Thanksgiving weekend produced many online shopping firsts. See the new benchmarks for online success.

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Brick and Mortar's Latest Loss: Toys "R" Us Times Square

When you think of exemplary in-store customer experiences, a 60-foot indoor Ferris wheel is hard to top. The retail industry will lose another brick and mortar great at the end of December when Toys "R" Us Times Square, New York City, closes its doors.

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Brick and mortar's latest loss: Toys "R" Us Times Square

When you think of exemplary in-store customer experiences, a 60-foot indoor Ferris wheel is hard to top. The retail industry will lose another brick and mortar great at the end of December when Toys "R" Us Times Square, New York City, closes its doors.

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Top 5 Retailers for Millennial Women

For years retailers have been preparing to capture the next big shopper demographic with long-term strategies designed to build engagement with the coveted Millennial segment. Well the Millennials have come of age, and the time is now to cash in on those years of planning. See which five retailers have done the best job connecting with the Millennial market so far.

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Geraldton retailer laments pre-Christmas trading conditions

The owner of a small business in Western Australia's mid-west says trade in the lead up to Christmas has been the worst she has seen in 10 years.

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Sunshine Coast retail job vacancies hit five-year high

New figures show the Sunshine Coast is in the midst of a retail employment boom, with job vacancies soaring to a five-year high.

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Harry Rosen Transforms its Merchandising and Store Operations

Canadian menswear retailer Harry Rosen streamlines its mission-critical processes, enhancing its personal approach to service.

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Black Friday Bombs, Cyber Monday Booms

Over the Thanksgiving weekend brick-and-mortar sales drop 10%, Cyber Monday sales increase 18%. Here is a quick look at the relevant returns from retail's biggest week.

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Guess? How to Improve Apparel Business

Can apparel retailer Guess? Inc. improve its execution? Find out what six key initiatives the retailer is working on to drive e-commerce growth and more.

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Target's Website Falters, Disappoints Customers on Cyber Monday

Target's digital infrastructure struggled to keep up with the heaviest traffic day in the retailer's history. Is this just a hiccup or does it point to a more significant problem?

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Best Buy's Six Keys to Winning the Holiday Season

With the holiday shopping season in full swing CEO Hubert Joly lays out the six capabilities he believes sets Best Buy apart from the competition.

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Attracting Millennial Shoppers for a Successful Holiday Season

Today 63% of millennials say they do not have a credit card. Find out how to encourage more holiday purchase volume and win over millennial holiday shoppers.

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