Target Shakes Up the C-Suite

Target's been under fire since the announcement of its data breach in December. Target CIO Beth Jacobs was the first to depart. As the retailer announced Bob DeRodes will lead the technology team, it was also revealed that CEO Gregg Steinhafel will step down after 35 years.



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The Glue Behind Customer Experience and Loyalty

There isn't a one-size-fits-all answer to improving customer experience, but careful attention should be paid to the glue that holds the overall experience together – the systems and processes that support the business.



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Wearable Experiments developing smart clothing for the tech-savvy

A Sydney-based firm is among the many companies developing technology that can be worn on the body.



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Coles supermarket to face court over allegations of unconscionable conduct to suppliers.

ACCC takes legal action against Coles over unfair treatment of suppliers to squeeze $16 million from them



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ACCC takes Coles to court over its treatment of suppliers

The Australian Competition and Consumer Commission is taking Coles to court over its treatment of suppliers.

The ACCC has instituted proceedings in the Federal Court against Coles alleging that it engaged in unconscionable conduct in its dealings with 200 of its smaller grocery suppliers, under what the supermarket called the Active Retail Collaboration (ARC) program.

It is alleged that Coles targeted $16 million in rebates from smaller suppliers, and was seeking ongoing rebates based on a percentage of the price it paid for the grocery products.

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Hackers Discover New Vulnerabilities: Retailers Beware

Cyber criminals are resurrecting an old standby to breach retailers' defenses and capture unencrypted shopper data.



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