Whole Foods Market to Offer One-Hour Delivery

The healthy and organic grocer is piloting an innovative one-hour delivery service in select markets with an eye toward rapid expansion.



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Microsoft to Open First Flagship Store on Fifth Avenue

As the technology retailer continues to expand its brick-and-mortar presence, construction is underway on its first flagship location in mid-town Manhattan.



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How Retailers Can Bolster Customer Engagement

Retail is shifting to the customer-centric model, redefining the roles of every member of the organization from store associate to c-level executive. At Engage! 2014, Peter Gold, CMO, Market America and Shop.com will share how the shopper-first philosophy has altered the role of the CMO.



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The Calm Before the Fraud Storm: Preparing for EMV

The EMV migration deadline is fast approaching. But with all of the advantages that come with EMV, there are some red flags also as fraudsters never rest. Here are four factors to consider when preparing for this rise in online fraud.



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Macy's Rollout Goes Beyond Beacons

Macy's deploys beacon technology across more than 4,000 stores, leveraging ShopKick for proximity marketing. Find out why there's a lot more to Bluetooth than we think, and how it can enable brands.



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Chico's CIO Puts the Enterprise in Associates' Hands

Eric Singleton, SVP and CIO at Chico’s FAS, and his team are empowering associates with mobile devices and improving sales and service throughout the company. See how in this exclusive interview.



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Share market records soft gain after strong start

The Australian share market opened strongly on the back of overnight gains on Wall Street, but lost most of its momentum by the close.

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Shopper-Centric Collaboration: Serving the Mutual Shopper

Consumer-centric strategies are becoming mission-critical across retail merchandising teams. Find out how real-time collaboration between retailers and suppliers can achieve the overall goal of driving profit among target shoppers.



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Customer Engagement Hub Drives In-Store Experiences

For a fully integrated enterprise solution built for omnichannel retail, Starmount has introduced the Customer Engagement Suite, a hub that supports shopping experiences, store operations, and more throughout the retail enterprise.



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10 Most Innovative Retailers

Retailers on the cutting-edge project a cool factor and are able to grow their bottom line by leveraging next-gen business practices and technology. Forbes' annual look at The World's Most Innovative Companies reveals the retailers setting the pace for tomorrow. See where Whole Foods, Amazon, H&M and others ranked.



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Big retailers attack competition law review draft report

Shops opened for all but three days a year, deregulated pharmacies and a shake-up of the competition watchdog - they're just a few of more than 50 recommendations from a landmark review into competition laws.

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Home Depot's Colossal Data Breach Places 56M at Risk

After breaking the news of the largest data breach in history, which compromised some 56 million cards and will cost the retailer about $62 million, Home Depot confirmed that the malware used has been eliminated from its networks.



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5 Tips for Shifting to a Customer-Driven Supply Chain

The supply chain must evolve to keep pace with retail's new customer-centric philosophy. Here are five tips to help retailers implement their next-gen supply chain.



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Sears Rolls Out In-Vehicle Pickup, Returns Program

Sears rolled out returns and exchanges to its In-Vehicle Pickup service. Powered by Shop Your Way mobile app, members can pickup, return or exchange purchases for free – within five minutes or less – without leaving their vehicle.



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Best Practices for Building Talent in Analytics

Retailers rely on analytics and insights to run their businesses profitably, but, attracting, managing and retaining talented personnel to execute on those strategies is proving to be a challenge.



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How the User Experience Transforms Shopping

The user experience (UX) for in-store technologies requires a lot of time and focus to execute just right, including interface design, task flow, and usability. Discover why UX is very much considered to be an aesthetic issue.



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CMOs Weigh in on Customer Engagement

As retail continues to evolve the role of the CMO is being redefined. At Engage! 2014, Rose Hamilton, EVP customer experience, CMO, Pet360 will participate in a panel of top retail CMOs and discuss a wide range of marketing and IT issues that begin and end with the consumer.



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Review recommends longer hours, lower alcohol and pharmacy restrictions

Consumers can look forward to longer shopping hours, buying alcohol and pharmacy products at the supermarket and potentially cheaper road tolls if the Federal Government's competition review panel gets its draft recommendations into law.

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Competition laws crippling independent supermarkets: Xenophon

Independent senator Nick Xenophon says he will move to reinstate a part of the competition law that prevented companies from charging different prices to different companies for the same product or service.

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How the User Experience to Transforms Shopping

The user experience (UX) for in-store technologies requires a lot of time and focus to execute just right, including interface design, task flow, and usability. Discover why UX is very much considered to be an aesthetic issue.



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Jumping the Firewall: Keys to Delivering Web Performance in China

A retailer's ability to capitalize on all available markets will greatly influence its bottom line - and none is more enticing than China. Find out how to ensure Web performance across China and circumvent the firewall challenges to leverage infrastructure.



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iQueue forms as crowds build in anticipation of new smart phone purchase

Salvatore Gerace, 22, from Pennant Hills sits in chair number one outside the Apple store in Sydney awaiting delivery of the tech company's newest offerings.

"I've been here since Tuesday last week, sitting through the rain and sunshine," says Mister Gerace.

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State Administrative Tribunal hears butcher shop relocation bid

A Bunbury small business owner has taken her case to the State Administrative Tribunal for the second time this year in a bid for zoning approval to expand her business.

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Concerns for Woden shopping centre after Myer pulls out

An announcement that Myer will not open a department store at the Westfield Woden shopping centre has sparked concerns for the centre's future.

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Pedestrian safety in popular Newcastle restaurant strip under scrutiny

Newcastle council is working to improve pedestrian safety in one of the inner city's main dining precincts, Darby Street, after several accidents and near misses as people cross the road.

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Pedestrian safety in popular Newcastle restaurant strip under scrutiny

Newcastle council is working to improve pedestrian safety in one of the inner city's main dining precincts, Darby Street, after several accidents and near misses as people cross the road.

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What Makes Chico's the Omnichannel Customers Dream

Each year Chico's FAS evolves its approach, breaking through the clutter to better reach customers. Come 2015 the retailer will make investments including automation, POS, customer engagement, mobile and more.



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Apple Takes Mobile Payment to the Next Level, Unveils Apple Pay

Paying with a mobile device just got easier. Apple revealed that come October, MasterCard users with an iPhone 6 or Apple Watch will enjoy an easy, secure and private mobile payment experience via Apple Pay.



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Know Your Customers' Social Value

By focusing marketing efforts on customers with the greatest social value retailers can generate more bang for their promotional buck.



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Winning the Customer Engagement Game

In order to nurture seamless customer engagement retailers need to cut through the noise to get their message heard. At Engage! 2014, Amy Aronoff Blumkin, CMO, NY/NJ Super Bowl Host Committee will explain how the host committee broke through the clutter to engage target consumers to make the first outdoor cold weather Super Bowl a huge success.



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Bendigo council wins praise for Mitchell St revamp

Traders say the Bendigo council has learnt lessons from previous projects in the city centre and done a good job a managing the redevelopment of a main street.

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RACT slams 'extravagant' Tasmanian petrol prices

The RACT has slammed petrol retailers claiming they were making unprecedented margins at the expense of Tasmanian motorists.

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Sport Chalet Delivers Online Community with Web Relaunch

To better reach customers across channels, Sport Chalet relaunched its site on the MarketLive Total Commerce platform. The redesign includes features such as Find in Store, gift cards and creation of a community section that integrates customer stories, pictures and experiences.



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What Do Smartphone Shoppers Really Want?

There are more than 1,000 shopping apps for the iPhone alone, but are these mobile apps really delivering what shoppers want? Discover what features and functions shoppers are looking for in an app that will make them want to use a smartphone time and time again.



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7-Eleven Grows Loyalty Program to 2,600 Stores

7-Eleven customers can earn points and redeem rewards at 2,600 stores in the Northeast, Austin, Los Angeles, Chicago and Vancouver through the expansion of its partnership with Belly digital loyalty program.



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Why Change Makes Retailers Cringe (and Why It Doesn't Have To)

Today's retailers can leverage technologies to drive growth and the consumer experience, yet retailers face challenges with digital enablement. Discover the keys to driving ROI, and the challenges retailers must overcome.



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Extended interview with Bernie Brookes

He's got a tough job ahead as Myer's CEO. Bernie Brookes speaks to Ticky.



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Myer profit slides 23pc, dividend slashed

Department store Myer's profit has slumped nearly 23 per cent, causing it to cut its dividend by almost a third.

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Retailers struggle as foreign fashion chains hit Australian market

The arrival in Australia of large and prestigious international fashion chains is threatening local retailers who are already struggling with slow consumer spending and confidence, and competition from online shopping.

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Consumer confidence slides back towards post-budget lows

Westpac says negative sentiment around the budget, as well as the economy, has dragged consumer confidence down.

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Home Depot Confirms Massive Data Breach, Will It Ever End?

It's become evident that Target was just the first in a flood of malware attacks. Home Depot has confirmed a massive data breach of its payment data systems, which may impact customers in more than 2,000 U.S. and Canada stores.



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Talbots Steps up its Merchandising and Inventory Game

The women's apparel and accessories retailer is overhauling its core merchandising and inventory management systems to streamline processes, reclassify products, and centrally manage inventory across channels.



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Mackay CBD revitalisation promises 'long-term gain' for traders

The Mackay Chamber of Commerce says the CBD revitalisation project is a case of "a little bit of pain for long-term gain".

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4 Ways Grocers Lose Customers to the Competition

In an increasingly competitive grocery market customer loyalty is more important than ever. See what keeps customers coming back and what drives them away.



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Top 5 and Bottom 5 Retailers of Q2 2014

The second quarter earnings season was a very positive one for 2014 with growth rates stronger, and many companies performing ahead of estimates. However, how retailers cope with the growth of online sales is still a mystery for many leaving a challenge to be conquered. Find out where Gamestop, Amazon, Guess? and more ranked for Q2.



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Dave's Soda and Pet City Simplifies Loyalty Cards

Pet store chain Dave's Soda and Pet City is accepting the LOC Card, a universal loyalty card that allows customers to enroll in multiple merchants' loyalty programs and maintain engagement all through one LOC Card dashboard.



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Social Media's Impact on Analytics

Engaging customers on social media and receiving business benefits from the interaction is a top priority of savvy retailers. At the inaugural Retail & Consumer Goods Analytics Summit, Marc Smith, director at the Social Media Research Foundation will share insights into the ways group dynamics change when they take place in and through social cyberspaces and how retailers can maximize the value of social media.



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Woolworths sells hotels to HOSTPLUS super fund, Charter Hall

Retail giant Woolworths is selling 54 of its hotels to an industry super fund and property management group.

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Grass fed beef at the market

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Grass fed and grain fed beef on supermarket shelf

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Butcher Sam Canning

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Grass-fed: butcher Sam Canning and farmer Louise Mawhinney

Butcher Sam Canning and farmer Louise Mawhinney on the growing consumer demand for grass-fed beef. Read more.



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Organic: Oaks Organics has been 30 years with no chemicals and sells at farmers markets. Meanwhile NASAA is cracking down on fraudulent use of its organic logo.

Oaks Organics farmer Peter Clinch, NASAA organics Ben Copeman, Australian Certified Organic's Dr David Monk



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Serving Shoppers across Channels Prevents Retail Plague

Americans spent $22.2 billion during 2013's "Black Weekend," but online sales on Cyber Monday jumped 20%, driven by an increase in mobile device usage. Retailers must embrace all channels, mobile in particular will have a significant impact on keeping up with customer demands.



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Mining sector weighs down share market

The Australian share market closed lower, dragged down by the mining sector after the price of iron ore tumbled further.

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Losses in banking, mining drag on share market

The Australian share market has closed lower, with losses among the banking and mining sectors.

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Solid data: retail sales rise while trade deficit eases

The latest official retail and trade figures have both come in around, or slightly better than, expectations.

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Woolworths removes caged eggs from ACT stores

Canberra has become the first jurisdiction in Australia where Woolworths will no longer sell caged eggs.

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Share market closes flat on poor mining trade

The share market has closed flat with gains in the property and banking sectors weighed down by mining sector losses.

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UPS Faces Data Breach, Backoff Malware Evolves

UPS confirmed that it is the most recent victim of a "Backoff" malware attack. A warning was recently issued that more than five strains of the "Backoff" malware have been identified and it may have infected more than 1,000 systems.



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Top 5 Retailers to Work For

Associates are the face of the retail enterprise, and keeping them happy and engaged is a top priority. Glassdoor's latest ranking of the top companies for culture and values had five retailers among the top 25. See where REI, Wegmans, Apple and others ranked.



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Think Inventory Visibility Is Your Differentiator? Think Again

Inventory visibility is critical to cross-channel flexibility, but a tiered approach to store fulfillment is the brains behind doing it profitably. Ongoing consideration and detail will help to maintain both profits and the customer experience.



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Manjimup gets extended trading hours

Manjimup now has extended retail trading hours.

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The Future of Engagement: Wearable Tech

The new frontier of customer engagement will feature communication not just between retailer and customer, but product and customer. At Engage! 2014, Jon Werner, innovation explorer, adidas, will discuss the company's foray into NFC and how it uses signals and rhythms to create a customized shopper engagement.



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