The Value of Customer Controlled Content

One of the best ways to determine if your retail brand’s efforts are aligned with consumer interests is by leveraging user-generated content (UGC). It may seem contradictory, but where customers are in control of content, you have a better opportunity to influence them.


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Banks and energy drive local share market rise

Another solid rise in the last full day of trading for 2015 takes the local stock market to within a whisker of breaking even for the year.

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Retailers count cash after big Christmas splurge

Retailers on the New South Wales far south coast are counting the cash after bumper Christmas sales.

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Tyco to Acquire ShopperTrak

The acquisition builds upon Tyco's existing retail platform of inventory visibility and loss prevention products and services.

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Retail groups say Boxing Day sales beat forecasts

Leading retail groups now expect more than $2.5 billion to have passed through the tills in shops around the country on Boxing Day.

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Walmart Launches Mobile Payment System, Target Quick on Their Heels

Walmart launched its new mobile payment service last week, and company insiders at Target say the retailer will be following suit in 2016.

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Ensuring Optimal Customer Experience with Dynamic Associate Training

Uncover four training best practices to keep in mind to ensure retail associates delight customers, increasing the opportunity to maximize revenue and increase brand loyalty.

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Where is everyone? Cruise ship passengers disembark in Darwin

A luxury cruise ship docks in Darwin amid claims the city is increasingly recognised as a "must-visit destination" internationally, but passengers struggle to find any open shops or eateries.

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Consumers urged to use refund rights, return faulty goods

Consumer group Choice is reminding consumers that they have legal rights to return faulty products, even if store policies purport to say they cannot.

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Crowds hit Perth Boxing Day sales in hunt for bargains

Tens of thousands of shoppers descend on Perth's CBD and major shopping centres in a bid to find a bargain at the Boxing Day sales, with West Australian retailers tipped to rake in $190 million.

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Queenslanders tipped to spend $368 million in Boxing Day sales

Bargain hunters are expected to spend $368 million in Queensland's Boxing Day sales, the National Retail Association predicts.

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Tasmanian retailers expected to reap $50m in Boxing Day sales

Bargain hunters are expected to spend $50 million in Boxing Day sales around Tasmania

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Adelaide's relaxed start to Boxing Day sales

Thousands of shoppers are expected to join the hunt for a bargain at the Boxing Day sales in Adelaide's CBD after a sleep in.

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Shoppers hit stores in search for Boxing Day bargains

Records are set to be broken as hundreds of thousands of shoppers across Australia flock to cash in on the hefty discounts this Boxing Day.

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Big Show 2016 Keynote Presentations

The Big Show agenda is chock full of highly-engaging educational sessions. RIS has compiled a list of all of the keynote presentations to ensure you don't miss the best content at this year's show.

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Hobart CBD celebrates best Christmas shopping turn out for 50 years

After years of losing shoppers to suburban malls, Hobart's CBD appears to have brought them back this Christmas.

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Perth pets not forgotten this Christmas

Perth pet owners are making sure their beloved animals do not miss out this Christmas.

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Christmas sales expected to be up from last year

Retailers are into the final hours of Christmas shopping, with the forecast for sales expected to be up on this time last year.

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ACT seafood lovers queue for hours for Christmas day fare

Canberrans hit the shops hard on Christmas Eve, on the hunt for last minute supplies of sugar, spice, all things nice ... and seafood.

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One more day of madness! Christmas crowd moves from shopping centres to fishmongers

If you've still got some things on your Christmas list, check it twice, and then check out what is happening with shopping at centres and food markets around the country.

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ABC Rural looks back at the big stories of 2015

In a year dominated by trade issues, it was an onion-eating Prime Minister and two smuggled dogs that really stole the headlines.

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NIKE Expanding E-Commerce in Pursuit of $7 Billion Growth Goal

NIKE reveals expansion plans as it pursues a long-term vision for e-commerce growth of $7 billion in revenue by the end of fiscal year 20. 

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Walmart Launches Mobile Payment System, Target Quick on Their Heals

Walmart launched its new mobile payment service last week, and company insiders at Target say the retailer will be following suit in 2016.

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Gifting an experience 'brings no more happiness than material objects'

Finding an original gift idea can be tough, but a new study assures us a material object will bring the recipient just as much happiness as an "experience gift".

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Women urged to shop in men's department to avoid 'pink tax'

Consumer experts are warning Australian women eyeing off the post-Christmas sales to either shop like men, or shop where men shop, in order to avoid what is known as the "pink tax".

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Liberal senator breaks ranks to push for Sunday penalty rate cut

Government senator Zed Seselja pushes for the Coalition to argue for a cut in Sunday penalty rates for hundreds of thousands of retail and hospitality workers at the next election.

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The Five Most Powerful Women in Retail

From the sales floor to the boardroom retail organizations are filled with women, but who wields the most power? See which high-ranking female officials made Fortune's annual Most Powerful Women list and why.

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Breaking the E-Commerce Development Mold

How can businesses break the grip of the e-commerce development model and unleash their creativity? A new strategy for the next generation of e-commerce is needed.

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The 5 Most Powerful Women in Retail

From the sales floor to the boardroom retail organizations are filled with women, but who wields the most power? See which high-ranking female officials made Fortune's annual Most Powerful Women list and why.

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Australian stocks finish higher as investors take Christmas break

Australian stocks close slightly higher in another quiet day of trade, as investors take a break in the lead-up to Christmas

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Woolworths opens online store to sell direct to Chinese shoppers

Supermarket giant Woolworths joins the race to tap into the Chinese appetite for Australian products by opening an online store on Chinese website Tmall Global.

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TJX Plans to Invests in Expansion and E-Commerce

TJX Companies' third quarter marked the company's 27th consecutive quarter of consolidated comp store sales growth. Find out how the company that operates T.J. Maxx, Marshalls, and HomeGoods is continuing to balance its growth with reinvesting in the business.

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Introducing the Enterprise Store Associate

How closely can a store mirror the customer’s online experience, and what opportunity is lost if it can’t? The role of the store staffer needs to be rethought. Here are five areas to look at to get started.

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Call for proposed Sunday penalty rates cut to be phased in

Gippsland businesses want a cut to Sunday penalty rates for retail and hospitality workers phased in over several years.

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Government 'not ducking a fight on industrial relations'

The Federal Government says it will not shy away from changes to workplace laws after calls to lower Sunday penalty rates.

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The Top 10 Apparel Companies

CGT Magazine's annual look at the Top 100 Consumer Goods Companies ranks the big players in the consumer good market. See which apparel manufacturers and retailers made the coveted list.

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Introducing the Omnichannel Store Associate

How closely can a store mirror the customer’s online experience, and what opportunity is lost if it can’t? The role of the store staffer needs to be rethought. Here are five areas to look at to get started.

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'Turnbull effect' driving upswing in pre-Christmas sales, Canberra businesses say

Canberra's small and independent retailers are celebrating an upswing in sales in the lead up to Christmas, with many attributing the trend to the change in Prime Minister.

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The North Face Launches Interactive Shopping Experience

The North Face, IBM and Fluid Launch New Interactive Shopping Experience using Artificial Intelligence (AI) New Platform Offers Personalized Product Recommendations Based on Natural Conversation and Cognitive Data

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Introducing the Omnichannel Store Associate

How closely can a store mirror the customer’s online experience, and what opportunity is lost if it can’t? The role of the store staffer needs to be rethought. Here are five areas to look at to get started.

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Caroline Muldoon, part owner of Bike Culture at O'Connor. (21 December 2015)

Caroline Muldoon, part owner of Bike Culture at O'Connor. (21 December 2015)

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Rachel Evagelou, part owner of Shop Handmade Canberra in Civic. (21 December 2015)

Rachel Evagelou, part owner of Shop Handmade Canberra in Civic. (21 December 2015)

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Zac Hayward from Beyond Q in Curtin. (21 December 2015)

Zac Hayward from Beyond Q in Curtin. (21 December 2015)

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Peter Strong, the CEO of The Council of Small Business of Australia. (21 December 2015)

Peter Strong, the CEO of The Council of Small Business of Australia. (21 December 2015)

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Thai seafood exports continue despite slavery accusations, government says

Thai seafood exports to the US, Europe and Australia are not being affected by reports of slavery and forced labour through campaign groups and the media, its government says.

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Pilbara traders gear up for Christmas with online presence

Many Pilbara small business owners have started online stores to adjust to the demands of buyers ahead of Christmas.

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Productivity Commission recommends changes to weekend penalty rates

The Productivity Commission recommends changes to weekend penalty rates for workers in the entertainment, hospitality and retail industries in its final report released today.

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Productivity Commission expected to call for overhaul of penalty rates

The Productivity Commission is expected to call for an overhaul of penalty rates in a final report into workplace relations due today.

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Localized Assortments Help Home Depot Drive Customer Value and Sales Growth

By tailoring its assortments to localized demand the Home Depot has grown ticket transactions and average basket size. Hear from the retailer's senior director of assortment planning and analysis and learn how the hardware giant has revolutionized its merchandising efforts.

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Naked Kerr causes stir, Harper's Bazaar pulled off Coles' shelves

Harper's Bazaar editor hits out at Coles supermarkets over its decision to pull magazine featuring a naked Miranda Kerr from its shelves.

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Naked Kerr causes stir, Harper's Bazaar pulled off Coles' shelves

Harper's Bazaar editor hits out at Coles supermarkets over decision to pull magazine featuring a naked Miranda Kerr from its shelves.

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Is 2016 Poised to be the Year of the Beacon Deployment?

A new report from ABI Research reveals that manufacturers are ramping up shipments preparing for numerous retailer rollouts in the New Year.

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Food Lion Uses Shazam App to Offer In-Store Digital Coupons

Find out how Food Lion customers can receive special offers and coupons by activating the Shazam app while grocery shopping in store.

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Safety alert issued for popular 'mermaid tail' pool toy Christmas gift

Australian product safety authorities are warning the lure of gliding through the water like a mermaid could become a deadly Christmas gift for young children.

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Husbands leave present-buying to the last minute? Good on 'em

As a former retail worker, the entire left side of my body visibly spasms at the very mention of that filthy C-word: Christmas. Those currently avoiding the shops should be congratulated, not castigated.

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Pier 1 Imports Sees 25% E-Commerce Growth

Pier 1 Imports, Inc.'s total sales in its third quarter 2016 decreased 2.5%. However, e-commerce remains strong.

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Jumpstart Your Career At NRF's Big Show

Retail’s BIG Show will once again present The Student Program, bringing together undergraduates, graduates and educators with a passion for retail. 

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Checking It Twice: The Importance of Compelling Product Content This Holiday Season

Well before customers step into a store, they are using digital product content – images, product details, customer reviews, prices and more – to strategize purchases. As a result, it becomes imperative to offer a complete digital representation of products online, so consumers have the information they need for buying decisions. As retailers, you can help guide shoppers with high-quality and compelling product content by considering the following factors.

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RFID Technology to the Rescue

In a store that has implemented RFID tagging, associates can offer a better customer experience. 

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From youth homelessness worker to Christmas shop owner

Opening a Christmas shop is a dream come true for a former youth homelessness worker.

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Shoppers walk past Santa in Grand Central Shopping Centre Toowoomba

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Lululemon Outlines Digital Initiatives

Amidst continuing inventory woes, athletic apparel retailer Lululemon's Digital EVP outlines a number of digital initiatives the company is also taking, as well as an announcement about the website.

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Nordstrom's Sales are Slumping, Continues to Invest in Technology and Expansion

As apparel sales continue to cool across the industry Nordstrom remains committed to ongoing tech investments to meet changing shopper demand.

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Supermarkets implicated in slave labour accusations against Thai seafood company

Major Australian supermarkets confirm they source seafood from a Thai company implicated in a child labour and human trafficking scandal.

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Qantas announces soaring profits, renewed partnership with Woolworths

Qantas announces that it is on track for a massive jump in profits, and that it has reached a new deal with Woolworths over frequent flyer points.

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The Latest on Kohl's Greatness Agenda

Updates to Kohl's "Greatness Agenda" include changing its objective from being world-class in mobile to being world-class in digital, plans to launch an outlet model and to target two growing segments of the population. Find out more on these updates and what else Kohl's has planned for 2016.

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2016: The Year of the Merchant Scientist

As the amount of data proliferates for digital merchants, consumers’ expectations demand near-perfect shopping experiences, and the industry scrambles to realign merchandising organizations, 2016 is poised to tip the scales in the shift from merchant prince to merchant scientist.

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Urban Outfitters Merchandising Team Significantly Improves Markdowns and Inventory Turns

Urban Outfitters assortment planning and allocation teams have been able to reduce markdowns and produce rapid merchandise turns thanks to an increased focus on inventory control and management.

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Post Mortem on Round One of Christmas Shopping

Retailing in America for Thanksgiving and Black Friday was good or worrisome depending on the source of your information. Let's cut through the noise.

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Ace Hardware Improves its In-store Merchandising

Hardware cooperative Ace Hardware seeks to improve category management visibility, drive planner productivity, and communicate better with stores to distribute plans.

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Barnes & Noble Connects with the Digital Consumer, Working on Loyalty Program

Bookseller Barnes & Noble's second quarter 2016 online sales were impacted by the launch of its new website. Meanwhile, the retailer announces plans for its members program.

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Small Businesses Will Want to See This

Small businesses retailers may not have the resources of larger chains, but they face many of the same challenges. Find out where you can find tips on how to overcome these challenges.

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10 Can't Miss Sessions at NRF 2016

It is easy to get lost in the flood at The Big Show and miss out on some great educational opportunities. Place these 10 must see sessions on your calendar now.

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Revionics Acquires Marketyze to Supercharge its Market and Customer Intelligence Capabilities

The acquisition brings together powerful capabilities that combine real-time market, competitive and customer intelligence to execute profitable pricing, promotion and assortment decisions across all channels.

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Revionics Acquires Merketyze to Supercharge its Market and Customer Intelligence Capabilities

The acquisition brings together powerful capabilities that combine real-time market, competitive and customer intelligence to execute profitable pricing, promotion and assortment decisions across all channels.

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ACCC launches action against Woolworths

The ACCC is launching legal action against Woolworths, alleging the supermarket giant engaged in unconscionable conduct in its dealings with suppliers.

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Macy's is Doubling Down on Brick-and-Mortar as Sales Continue to Slip

Macy's is focused on improving the in-store experience and merging it with digital initiatives to right the ship as sales decline for third straight quarter.

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Kroger's Improved Analytic Capabilities Powers Merchandising Decisions

As grocery shoppers continue to embrace the healthy and organic craze, Kroger is leveraging its massive database of customer data to fuel its merchandising decisions.

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The 10 Most Influential CEOs in Retail

The retail industry is incredibly competitive in price, customer experience, and retail technology, but it is also competitive when it comes to its people. The following list includes the ten CEOs of the retail industry you should follow.

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5 Steps to a Seamless Omnichannel Solution – Are you BOPIS Ready?

Implementing a successful omnichannel solution for an in-store pickup program can be complex, but a BOPIS option is well worth the investment. Here are the 5 steps to a seamless omnichannel solution.

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Retailers 'resolve' ACCC concerns over contracts

The Australian Competition and Consumer Commission says supermarket retailers have resolved its concerns over new supplier contracts.

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Walgreens Advances Loyalty Program, Expands Beauty

27 million shoppers have signed into Walgreens' Everyday Points program since the loyalty programs relaunch last summer. Find out how this and a new beauty offer are expanding sales and customer experience for the drugstore chain behemoth.

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GameStop: Transitioning From Core Video Game Business, Embracing Other Revenue Streams

GameStop is slowly but surely moving away from its core video game business and investing in new higher-margin categories. See what the specialty retailer is planning for 2016 and beyond.

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Chico's FAS: The Digital Future is Happening Now

Chico's is stocking its stores with next-gen technology to revolutionize the shopping experience. See how Chico's FAS continues to provide old-school service with the help of a little new-school tech.

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Chico's Fas: The Digital Future is Happening Now

Chico's is stocking its stores with next-gen technology to revolutionize the shopping experience. See how Chico's FAS continues to provide old-school service with the help of a little new-school tech.

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Wall St rebound on US jobs to help market start strong

Another batch of solid jobs figure from the US over the weekend and a strong rebound on Wall Street should give the Australian market a positive start to the week.

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Aztec Shops Unifies Workforce Data

Find out how a centralized system helped Aztec Shops improve employee satisfaction and organize over a 1,000 employees.

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Department store spending pushes retail sales higher

New figures show Australians are loosening their purse strings in the lead up to Christmas, spending more than $24.6 billion in October.

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Market City sale through after marathon WA Parliament sitting

A bill allowing for the sale of Perth Market City in Canning Vale is passed by the West Australian Parliament after a marathon, near all-night sitting.

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5 Ways to Conquer Clienteling

In this digital age, consumers are exposed to clienteling when on a retailer’s e-commerce site. Here are five ways to conquer clienteling in a unified commerce world.

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Macy's CFO Talks Testing and Personalizing Service

Macy's CFO Karen Hoguet divulges her thoughts on several of Macy's retail strategies. From making moves to personalize service, to the importance of testing products, find out what Hoguet has to say about the department store retailer.

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Brick and Mortar's Latest Loss: Toys 'R Us Times Square

When you think of exemplary in-store customer experiences, a 60-foot indoor Ferris wheel is hard to top. The retail industry will lose another brick and mortar great at the end of December when Toys "R" Us Times Square, New York City, closes its doors.

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Cyber Monday Spending Tops $3 Billion for First Time Ever

Cyber Monday 2015 is now in the record books for not only the most online sales in the history of the event, but for the most online revenue recorded in a single day, period. The Thanksgiving weekend produced many online shopping firsts. See the new benchmarks for online success.

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Brick and Mortar's Latest Loss: Toys "R" Us Times Square

When you think of exemplary in-store customer experiences, a 60-foot indoor Ferris wheel is hard to top. The retail industry will lose another brick and mortar great at the end of December when Toys "R" Us Times Square, New York City, closes its doors.

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Brick and mortar's latest loss: Toys "R" Us Times Square

When you think of exemplary in-store customer experiences, a 60-foot indoor Ferris wheel is hard to top. The retail industry will lose another brick and mortar great at the end of December when Toys "R" Us Times Square, New York City, closes its doors.

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Top 5 Retailers for Millennial Women

For years retailers have been preparing to capture the next big shopper demographic with long-term strategies designed to build engagement with the coveted Millennial segment. Well the Millennials have come of age, and the time is now to cash in on those years of planning. See which five retailers have done the best job connecting with the Millennial market so far.

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Geraldton retailer laments pre-Christmas trading conditions

The owner of a small business in Western Australia's mid-west says trade in the lead up to Christmas has been the worst she has seen in 10 years.

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Sunshine Coast retail job vacancies hit five-year high

New figures show the Sunshine Coast is in the midst of a retail employment boom, with job vacancies soaring to a five-year high.

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Harry Rosen Transforms its Merchandising and Store Operations

Canadian menswear retailer Harry Rosen streamlines its mission-critical processes, enhancing its personal approach to service.

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Black Friday Bombs, Cyber Monday Booms

Over the Thanksgiving weekend brick-and-mortar sales drop 10%, Cyber Monday sales increase 18%. Here is a quick look at the relevant returns from retail's biggest week.

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Guess? How to Improve Apparel Business

Can apparel retailer Guess? Inc. improve its execution? Find out what six key initiatives the retailer is working on to drive e-commerce growth and more.

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Target's Website Falters, Disappoints Customers on Cyber Monday

Target's digital infrastructure struggled to keep up with the heaviest traffic day in the retailer's history. Is this just a hiccup or does it point to a more significant problem?

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Best Buy's Six Keys to Winning the Holiday Season

With the holiday shopping season in full swing CEO Hubert Joly lays out the six capabilities he believes sets Best Buy apart from the competition.

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Attracting Millennial Shoppers for a Successful Holiday Season

Today 63% of millennials say they do not have a credit card. Find out how to encourage more holiday purchase volume and win over millennial holiday shoppers.

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Share market slumps on bad day for Dick Smith, BHP

The local share market finishes lower on a bad day for both electronics retailer Dick Smith and big miner BHP.

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WorkSafe probes Moe Woolworths after worker jailed for bullying

Victoria's work safety authority is investigating Woolworths' Moe store over its handling of bullying claims.

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Dick Smith shares crash on $60 million earnings hole

Shares in electronics retailer Dick Smith crash by as much as 69 per cent after the company surprises investors with a $60 million earnings impairment.

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Union vows to fight extended retail trading plan

A West Australian union ramps up its fight against earlier opening hours for stores in the state, launching a major campaign across the airwaves.

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Black Friday shoppers opt for online, blocked by protesters

Crowds at US stores and shopping malls on Black Friday are thin as more people shop online and protesters block shoppers from entering stores in Chicago.

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Z Gallerie Boosts its Omnichannel Retailing

Z Gallerie, a lifestyle brand focused on the home furnishings market, has selected Aptos's full suite of retail solutions in a full-service SaaS model to help the retailer integrate its omnichannel retail operations, while supporting new means of engaging with its customers.


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Ethical clothing app puts power in the palm of your hand

Two Illawarra locals are involved in a new app that shows how ethically-responsible clothing companies are, providing up-to-date information to the mobile phone of the discerning shopper.

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Good on You workers

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Regional southern Qld traders allowed to open on Boxing Day

Retailers in southern Queensland regional centres will now be able to trade on the Boxing Day public holiday.

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Jennifer Hawkins

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Myer Hobart interior

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Jennifer Hawkins at Hobart Myer

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Tasmanian retailers more confident as new Myer store opens after fire

Tasmanian retailers are reporting growing confidence ahead of Christmas trading, and as the new Myer store opens eight years after a disastrous fire.

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Myer reopens eight years after historic Hobart building burned

More than eight years after Hobart's major department store was destroyed by fire, retail giant Myer has opened its doors to a new building at the same Liverpool location.

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Better Handling of Cash Delivers Improved Customer Experience

Savvy grocers have realized that embracing technology, both at the front of the store and in the cash-office, is an ideal way to improve the overall store experience. 

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Walmart Continues to Invest in Online Grocery

To improve store experience and digital capabilities, Wal-Mart Stores, Inc. has a $1.2B planned investment in its people this year and has expanded its online grocery pickup service. Find out what additional moves the retail giant made in its third quarter.

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Lilly Pulitzer: A Classic on the Cutting Edge

Standing out in a competitive marketplace requires clear brand positioning that sets you apart from everyone else.

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Covers off $150m Hobart Parliament Square retail precinct

Developers of Hobart's Parliament Square unveil plans for a new retail space as part of the $150 million project.

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Macy's CEO Terry Lundgren Outlines Plan to Rebound After Sales Drop 5.2%

As Macy's suffers through disappointing third quarter CEO Terry Lundgren discusses investment plans to right the ship.

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Home Depot Invests in Technology to Support Outstanding E-Commerce Growth

Home Depot's online sales increased by 25% in the third quarter, yet they account for 5% of net sales. Find out how Home Depot is investing in technology to move with the market.

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Black Friday:Preparing for the Year’s Biggest Retail Challenge

The massively elevated levels of demand during Black Friday have led to scenes of chaos at former events, with stores overwhelmed and websites collapsing under unprecedented server load. Are your IT systems ready?

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Cash incentives fail to sway SA Government to change trading hours

The South Australian Government says it will not be pushed into changing trading hours despite the prospect of a cash boost from Canberra.

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Consumer confidence on the rise in Canberra

Spending by Canberra consumers has surged by more than 8 per cent over the past year, a survey shows.

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Walmart to Release Cyber Monday Deals Sunday Night

For the first time ever, all of Walmart’s Cyber Monday savings will be available to customers starting Sunday evening.


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Urban Outfitters to Acquire Vetri Family of Restaurants

Shoppers at Urban Outfitters may soon be able to enjoy a slice of artisanal pizza during their next visit to the retailer as the brand announced it has acquired The Vetri Family group of restaurants.

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Four Ways to Treat Your Retail Store Like a Website

Retailers need to move beyond sales per square foot to a suite of new age metrics - in essence, they should treat their stores like their websites. Here are four ways to do so.

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Greek economy stagnates under austerity, capital controls

Greece's latest austerity cuts a swathe through consumer spending and capital controls are stagnating the already downtrodden Greek economy.

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Century 21: E-Comm in an Off-Price World

In developing its e-commerce strategy, the retailer is trying to hit the sweet spot when it comes to engaging the consumer via both online and brick-and-mortar channels.

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Fossil Catapults into the Future with Wearable Technology

Determined not to become a relic, Fossil Group, Inc. is betting on its acquisition of Misfit, Inc., an innovator in wearable technology and connected devices, and its e-commerce growth to bring the fashion accessory company into the future.

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Travis Perkins Improves Customer Experience and Simplifies Operations with OneView Commerce

The home improvement retailer is optimizing in-store engagement and improving the customer experience across all channels with a comprehensive view of the customer journey.

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The Marsh family's involvement in the butchery trade began 90 years ago when 12-year-old Fred was sent away to work in Cooktown

Three generations of the Marsh family have been serving meat to customers in Cairns continuously for the past 90 years. It's a lifetime of achievement that was recently recognised by the Australian Meat Industry Council when Gavin and Carol Marsh were honoured with an award.

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Combatting Payment Fraud Via the Cloud

Retailers everywhere are concerned about improving their payment security – and if they aren’t concerned, they should be. Find out how a move to a cloud-based payments infrastructure can help.

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Walmart Wants to Test Drone Delivery

Walmart is making moves to test drone delivery. Find out what the mega retailer wants to deliver. 

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Cairns butcher Gavin Marsh has been recognised for lifetime contribution to the Australian meat industry.

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Myer turns down Fair Work Ombudsman offer to clear up 'sham contracting' scandal

Retail giant Myer declines an offer from the workplace watchdog to set up a formal arrangement to ensure its workers are paid properly.

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Canadian Tire CEO Reinvents Brand Image with Engaging Tech

CEO Michael Medline is relying on personalization, e-commerce and big data initiatives to reenergize the brand and connect with a new generation of shoppers.

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Forget Mobile Devices, Introducing the Mobile Store

ShopWithMe unveiled a tech-filled, completely mobile store that can be moved with ease, and quickly transition branding from one retailer to the next, allowing retailers to scale their physical presence up and down instantaneously.

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Myer turns down Fair Work Ombudsman offer to clear up 'sham contracting' scandal

Retail giant Myer declines an offer from the workplace watchdog to set up a formal arrangement to ensure its workers are paid properly.

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Four Tips to Making the Most of Your Data

Using data smarter will give retailers the knowledge to increase revenue and optimize operations. Follow these four tips to make the most of your data.

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Gavin Marsh has been recognised by the Australian Meat Industry Council

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Cairns butcher Gavin Marsh reflects on a lifetime of work in the butcher shop he built four decades ago

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Third generation Cairns butcher Gavin Marsh has been recognised for a lifetime contribution to the Australian meat industry

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Old-fashioned butcher embraces modern meat market

Cairns butcher Gavin Marsh has been recognised for lifetime contribution to the Australian meat industry.

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JCPenney Working on the "Science of Retailing"

J. C. Penney Co.'s CEO Marvin R. Ellison admits the company is not very good at the "science of retailing," meaning areas like data analytics and process execution. However, it is improving. Find out Ellison's plan for omnichannel domination.

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Renew Newcastle founder talks change and the importance of being realistic

Australian urbanist and media identity Marcus Westbury has reflected on his achievements in the Hunter, labelling Renew Newcastle his greatest achievement.

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Build.com Proves It’s About More Than Price

Online home improvement retailer Build.com talks about the development of their curated collections for holiday shoppers.

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Share market sheds $25 billion as BHP disaster takes toll

The local share market loses a massive $25 billion from its valuation, as the BHB Billiton mine disaster in Brazil takes its toll.

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Staff at SORT Cloncurry

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SORT Recycling helps unemployed in north-west Queensland

A recycling movement in north-west Queensland hopes to reduce waste and create jobs.

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Handmade items at SORT Cloncurry.

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BuySeasons, Inc. Powers Sales with Pricing Intelligence

Want to know how access to real-time competitive pricing and product intelligence is behind BuySeasons' Halloween retail success? Read on to learn its secret.

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Three Tips for Retailers Monitoring Video

Video monitoring has become as much a part of our daily lives as the Internet and the smartphone. Following are three key ways that video can be used to improve customer experience, increase sales and dispel privacy concerns.

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Coles not to blame for baby formula shortages, supermarket boss says

Coles managing director John Durkan lashes out at the Assistant Trade Minister over his comments saying baby formula shortages are a "retail problem".

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The dollar is down but retail is up

The fall in the Aussie Dollar has been a boon for manufacturing and in theory it should be causing all sorts of problems for retailers that sell imported goods. But a combination of international pricing power and local competition has so far protected consumers from painful price hikes.

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Retail sector tackling dollar woes, broadening competition in lead-up to silly season

While consumers appear have a spring in their step, the jury is still out for Australian retailers and the falling dollar.

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World's biggest online shopping day nets over $20b

E-commerce giant Alibaba says Chinese and international consumers spent around $20 billion in the world's biggest online shopping day, as it seeks to soothe worries over China's slowing economy.

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Kroger Snaps Up Roundy’s for $178 Million, Mariano's Included

Kroger Co. will merge with Roundy’s Inc. for about $178 million in cash. The transaction, expected to close by the end of the year, includes Chicago's upscale Mariano's supermarket chain.

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China's factories continue to struggle as consumers hit the shops

China's spluttering economy provides little evidence of improving with disappointing data for industrial production and urban fixed asset investment.

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Switch to Turnbull helps boost spending confidence ahead of Christmas

Consumer confidence jumped from October to November because of the change of prime minister from Tony Abbott to Malcolm Turnbull, Westpac says.

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Fears Boxing Day trading will pressure Hunter workers

A trial of Boxing Day trading in regional areas is promising to help bring Newcastle's CBD back to life.

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Alibaba sells $7 billion of merchandise in first 90 minutes of Singles Day sales

Chinese shoppers are expected to splurge around $18 billion in 24 hours in a record-breaking shopping spree known as Singles Day.

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Kangaroo leather shows value of thin skin

Making anything from baby boots to golf gloves from the tough skin of Australia's national animal.

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Taryn Ackland shows off some tanned kangaroo leather

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Boxing Day trade allowed after laws pass NSW Upper House

Stores will be allowed to trade on Boxing Day in New South Wales after legislation is passed through the Upper House with the support of Christian Democratic Party MP Fred Nile.

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Empower Brands with Real-Time Social Media Engagement

TouchSocial launches today. Find out how the new social media solution delivers a personalized online engagement experience for brands and consumers on social networks.

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3 Things Standing in the Way of the Future of the Store

As retailers stockpile their stores with innovation after innovation they must be sure to solve these three key below-the-surface issues before entering execution mode.

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Retail's 5 Most Powerful People

Amid the crowd of politicians, bankers and tech moguls in Forbes'latest ranking of the World's Most Powerful People, five retailers were singled out for their worldwide influence. See who joined executives from Apple and Walmart on the exclusive list.

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Pier 1 Imports' Omnichannel Strategy Focuses Around Personalization

Pier 1 Imports provides customers with a cohesive personalized shopping experience both online and in-store.

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Amazon Attempts to Blend Digital into Physical with a Real Bookstore

Amazon.com opens a physical bookstore in Seattle, leaving many wondering "why?"

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3 Ways to Use Data to Increase Basket Size

Retailers use units per transaction (UPT) — the average number of items purchased on a single visit to the store — as a key performance indicator. Find out three ways retailers can use data tracking to boost their customer's basket size every visit.

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Target to Shut the Doors to 13 Stores

Find out which Target stores will close soon.

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Crocs' E-Commerce Business Grows Globally

Crocs' global e-commerce business grew globally in its third quarter, in part to a Twitter campaign. Find out what's boosting this footwear retailer's online presence.

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Snapshot reveals 'mixed bag' for Hunter economy

The latest economic snapshot for the Hunter has found household and business confidence across the region has dropped.

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5 Tips to Create a Customer-Centric Retail Space

Creating a customer-centric space for your business requires strategy. What works for Starbucks and Apple may not be the right fit for your products or brand. Find out the five things retailers should consider when developing a space to delight customers.

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Tasmanian soil scientist begs consumers to demand local produce

A Tasmanian soil scientist is urging consumers to demand that the two major supermarket chains support local farmers.

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Tasmanian Government takes credit for retail growth

The Tasmanian Government is using the latest retail trade figures to promote its economic credentials, saying the tills are ringing because of its investment in job creation.

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Concept designs unveiled for massive new shopping mall at Greenhills

Maitland mayor Peter Blackmore has welcomed a multi-million dollar redevelopment of the Greenhills shopping centre, saying it will create more than a thousand jobs.

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Mi9 Retail Acquires Raymark

The combined company now offers a broad suite of real-time enabled applications, including merchandising, analytics, POS, omnichannel, clienteling and CRM.

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The Drum Wednesday November 4

Host: John Barron. Panel: John Della Bosca, Wendy Machin and John Stanley. Interview with: Melissa Monteiro. The panel discusses: refugee intakes; the GST; climate change; Bill Shorten's Pacific nations tour and the future of bookstores.

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Mining sector among top performers on flat day for market

The local share market ends the day flat after a mixed session of trading, with mining among the top performing sectors of the day.

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Retail sales grow as trade deficit narrows

Australian retailers have continued their recent solid performance with sales increasing 0.4 per cent in September.

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Planning Minister asked to remove Newcastle high-rise CBD zonings

Newcastle Labor MP Tim Crakanthorp says the NSW planning minister has given a commitment to consider changing zonings in the CBD to rule out 20 storey towers.

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Retail's 6 Least Respected Brands

While it is very difficult to put a dollars and cents assessment on it, nothing is more valuable to a retailer then its reputation. While every retailer hopes to build a positive customer experience, many are missing the mark. See who joined Best Buy, JCPenney and CVS on Tenet Partners annual ranking of the least respected brands.

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Hobby Lobby Overhauls Brand Image with Website Redesign

Hobby Lobby CIO: understanding what the customer likes and doesn't like translates into sales.

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Rise forecast in Christmas retail spending in WA

Retail spending is forecast to rise in WA this Christmas, but the Reserve Bank's decision to keep interest rates on hold is disappointing, business groups say.

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On The Run stores under scrutiny for trainee loophole

On The Run convenience stores are under investigation by the SA Government following reports its traineeship program is a sham designed to keep wages low.

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Target Kickstarts Holiday Shopping with International Website

Target is expanding its e-commerce presence globally with the launch of an international version of its website. Find out more about Target's shipping expansion plans.

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Kohl's Greatness Agenda Continues to be Key Driver of Growth

Kohl's bold declaration that it wants to be the nation's most engaging retailer is bearing fruit. See what the retailer has in store as it enters year-two of its customer-centric strategy.

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Your Peers Are Already Promoting Their Holiday Deals. Are You?

Have you started promoting deals for the 2015 holiday season? Find out the three holiday shopping trends revealed by the 2015 Online Retail Survey that you need to know.

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RBA's big decision: To cut or not cut

There is an old gag that runs along the lines: "Ask five economists and you'll get five different answers — six if one works in Treasury." The Reserve Bank (RBA) meeting on Tuesday is more of a binary outcome.

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Should Retailers Follow REI's Black Friday Lead and #OptOutside Instead?

REI makes the bold move to close its doors Black Friday, Macy's opens on Thanksgiving, and Walmart tries out a mobile solution to holiday lines. Find out more about retailers' plans for the 2015 Thanksgiving and Black Friday holiday.

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Woolworths' Aldi imitation won't stop earnings freefall

As Woolworths forecasts a 35 per cent fall in half-year profit, its disastrous Masters hardware chain is only part of the problem.

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Chico's Names Former Walmart Exec CEO

Chico's search for its next CEO has ending, tagging a retail veteran with over 25 years of executive experience. See who snagged the corner office.

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Walgreens Boots Alliance Snatches Up Rite Aid for $17.2B

Drugstore Chain Walgreens Boots Alliance, Inc. will acquire competitor chain Rite Aid Corporation for a total enterprise value of approximately $17.2 billion. Find out what the merger means for the future of Rite Aid.

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3 Triggered Emails That Move Retargeting Beyond Cart Abandonment

The following triggers added to your toolset, in addition with consistent cart abandonment emails, will improve your e-commerce conversion rates.

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Hint of US rate rise sparks share market losses

The US Federal Reserve hinting it could raise interest rates in December sparks a sea of red on the share market.

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Federal Reserve keeps rates on hold, markets finish up

The US central bank keeps official interest rates on hold but raises the prospect that it could raise rates in December.

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Federal Reserve keeps rates on hold, markets finish up

The US central bank keeps official interest rates on hold but raises the prospect that it could raise rates in December.

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IBM Plans to Acquire The Weather Company, Build Foundation for Watson IoT Unit

IBM is set to acquire The Weather Company's B2B, mobile and cloud-based web properties. The combination of technology and expertise from the two companies will serve as the basis for the new Watson IoT unit

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Share market finishes flat despite bump from weak inflation figures

Weaker-than-expected inflation figures mid-morning nudged the share market a little higher, but it finished the day flat.

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Goyder Square redevelopment consultation angers Palmerston retailers

Palmerston retailers impacted by construction say they were not adequately consulted by the local Council about its Goyder Square redevelopment, as Darwin's satellite city prepares for a by-election on Saturday.

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Hairdresser Quetta Alexander at her salon

Quetta Alexander has cut back hours at her hair salon following Goyder Square redevelopment in Darwin satellite city Palmerston.

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Hairdresser Quetta Alexander at her salon

Quetta Alexander has cut back hours at her hair salon following Goyder Square redevelopment in Darwin satellite city Palmerston.

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Hairdresser Quetta Alexander at her Palmerston salon

Hairdresser Quetta Alexander at her salon in Darwin satellite city Palmerston.

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Palmerston cafe owner Rob Hartwig

Cafe owner Rob Hartwig outside construction works at Goyder Square in Darwin satellite city Palmerston.

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Global markets drop ahead of US interest rate decision

Global markets drop as investors are waiting to see if the Federal Reserve will lift official US interest rates when its two-day meeting concludes.

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The Honest Company's Simple Preface Powers it from Start-Up to $1.7 Billion Valuation

Honest Company founders Jessica Alba and Brian Lee discuss their company's meteoric rise from start-up to billion dollar valuation.

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The Honest Company's Simple Preface Powers it from Start-Up to $1.7 Valuation

Honest Company founders Jessica Alba and Brian Lee discuss their company's meteoric rise from start-up to billion dollar valuation.

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How BuySeasons is Making Halloween Shopping Personal

The long-time e-commerce pure play has revamped its website to personalize the shopping experience and provide relevant recommendations on its 11,000-plus SKUs.

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Protesters rally against extended Boxing Day trading

A group of singing santas, retail workers and religious leaders protest outside the NSW Parliament against proposed laws to extend Boxing Day trading across the state.

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Investors quiet ahead of US Fed Reserve meeting

It was another lacklustre day of trade on the share market as investors await a key meeting of the US Federal Reserve later this week.

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Coles employee wins right to appeal over workplace deal

A Coles supermarket worker has won the first round of a David and Goliath battle which exposes a major union to claims it sold out its own workers.

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Under Armour Looking to Hire 350 as E-Commerce Grows

Under Armour, Inc. is investing in talent and people, with approximately 350 jobs on its website, as the company continues an e-commerce push. Net revenues for its third quarter 2015 increased 28% to $1.2 billion, while its global direct-to-consumer net revenues increased 28%.

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Boulia cattle grazier Jack Neilson

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Retail trading changes rejected by WA Nats

The WA Government's plans to allow retail shops to open earlier are in doubt, with the Nationals refusing to support the proposal.

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Share market limps to flat close despite promising start

The share market closes flat despite a strong start, as investors shrug off an interest rate cut in China that sparked a rally on global share markets.

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Retailers call on RBA to cut interest rates ahead of Christmas

Retailers warn mortgage interest rate rises by the big banks will "take money out of the economy" and hurt spending at the shops in the run-up to Christmas.

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Five Ways Walmart is Investing in Technology

At its 22nd Annual Meeting for the Investment Community, Walmart revealed five ways it is investing in new technologies, including e-commerce and digital capabilities.

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Grid Dynamics and Fujitsu Deliver Oracle Commerce Platform on Fujitsu M10 Servers as a Fully-Managed Cloud Service

Grid Dynamics and Fujitsu Technology and Business of America, Inc. announce a fully-managed cloud service based on Oracle Commerce Platform with Fujitsu M10 servers running Oracle Solaris. The comprehensive, joint solution delivers push-button provisioning, development, testing, deployment and continuous delivery.

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Do You Need CRM to Deliver Superior Customer Service?

Businesses today are grappling with figuring out how their brick and mortar stores fit into their digital strategies. Wondering if your company needs a CRM to centralize customer information? Find out more about CRM and if it's right for your company. 

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Union pushes for Easter Sunday to become SA public holiday

Easter Sunday could become a public holiday under a proposal from the head of the South Australian Shop Assistants' Union.

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Fair Work Ombudsman expects further court action against 7-Eleven

The Fair Work Ombudsman says she expects to take more court action against 7-Eleven franchise owners over worker exploitation, but has also urged the company to take responsibility itself.

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Retail Security: Why PCI and EMV isn’t enough

The steady drip of retail security breaches proves that PCI compliance is not enough to keep retailers and consumers safe. Find out what retailers need to do for true data security. 

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Myer accused of underpaying cleaners through 'sham contracting'

Cleaners working for retail giant Myer say they are being underpaid and denied entitlements through an illegal practice known as sham contracting.

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Millennials Seeks Fun Loyalty Programs

A COLLOQUY-sponsored nationwide survey found 34% of millennials said the word that best describes their participation in a customer reward program is “fun.” Find out what else this consumer segment is seeking in retail rewards programs.

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'Doom and gloom' predicted for local supermarket supplier Metcash

The rise of German supermarket giant Aldi has the alarm bells ringing for the future of many of local stores and their major supplier Metcash.

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Cognia SecureSM Launches

Cognia announces Cognia Secure-Agent and Cognia Secure-IVR.  The products offer a unique, scalable and secure alternative to traditional pause-and-resume call center applications, resulting in significantly reduced PCI-compliance burdens, improved risk mitigation strategies and a better customer experience.  

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Panasonic's View of the Future

With 16,000 patents coming out of its innovation lab in 2015 alone, Panasonic believes it is setting the pace for change.

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Engage! 2015: New Rules for Profit and Growth

Retail executives explore how to best profit from the ongoing digital disruption at Engage! 2015.

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Location-Based Analytics Yield Customer and Inventory Insights

A new Research Article from the Platt Retail Institute explains how changes in shopping behavior are driving retailers to adopt integrated information platforms to become data-driven organizations.

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David Jones 'disappointed' by reaction to Adam Goodes appointment

David Jones defends its decision to enlist former Sydney Swans player Adam Goodes as a brand ambassador after its Facebook page was flooded with hate-filled comments.

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Newcastle Council revives push for Show Day public holiday

Newcastle Council is encouraging residents and businesses to have their say on whether a public holiday should be declared for the Newcastle Regional Show.

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Lionel Speeds Omnichannel Growth

Model train company Lionel LLC launched multiple e-commerce sites in just four months. Find out how the company accomplished this speedy launch, placing in track for omnichannel growth. 

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Speeding Up Fast Casual

In an exclusive interview, Panera Bread's CIO and VP John Meister talks to HT about his role in Panera 2.0 and the technology infrastructure helping to power a frictionless experience for fast casual customers.

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Rooms To Go Opens 1.3 Million Square Foot DC

The massive distribution center is part of Rooms To Go's new shopping and distribution complex that spans 120 acres, and will be servicing much of the Southeast.

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Whole Foods Modernizes Retail Management

Grocer Whole Foods Market and cloud company Infor are teaming up to revolutionize the retail industry with a new retail management solution. Find out how Whole Foods is opening up its operations as a learning lab for Infor engineers and designers to help innovate the retail industry. 

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Ready or Not, Here Comes Retail IoT

Smart signs can adapt offerings to suit the customer’s mood, location analytics tools can help retailers target customers for preferential treatment, remote body scanners will even measure customers for suits from their own homes. And all the collected feedback from smart Things will enable retailers to enhance customer service.

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Retail workers' union to fight Boxing Day trade in Newcastle

The union representing the Hunter's retail workers says it will oppose state government plans to allow regional centres to trade on Boxing Day.

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Weak Wal-Mart outlook drags Wall Street down

Stocks in the United States extend their losses overnight from the previous trading session, with a heavy sell-off in the retail sector weighing on the broader market.

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Maitland's Levee Project opens and focus shifts to second stage

After years of controversy and several delays, the first stage of Maitland's Levee Project will be officially opened today.

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RetailNext Acquisition Transforms Targeted Mobile Marketing

Analytics company RetailNext Inc. has acquired Pikato, a Chicago-based company whose cloud-based software transforms retail mobile marketing channels into personal interactions between retailers and shoppers.

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Burberry Appoints New CIO

Burberry's new CIO hails from Walmart Asia. Find out how her experience will boost the apperal retailer. 

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Boxing Day trading to roll out statewide under NSW Government plan

Boxing Day trading may be rolled out across the state as the New South Wales Government pushes to pass legislation.

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Fremantle plastic bag ban binned again in WA Parliament

The City of Fremantle's bid to ban single-use plastic shopping bags is again thwarted by Western Australia's Parliament, with the Legislative Council passing a disallowance motion for a second time.

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Costco Earmarks CapEx for IT Enhancements, E-Com Business Grows 20%

Costco is updating its legacy-based tech stack as it plans to double its size over the next decade.

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Costco Earmarks CapEx for IT Enhancements; E-Com Business Grows 20%

Costco is updating its legacy-based tech stack as it plans to double its size over the next decade.

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Innovation at NIKE Goes Beyond Product

NIKE Inc.'s innovation doesn't stop at high-tech products. From successful social media promotions to a robust e-commerce business, find out how NIKE is seizing the digital day.

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Cattle price correction justified

The Eastern Young Cattle Indicator has fallen again after reaching 595 cents a kilogram on September 30.

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Coles workers shouldn't be able to challenge union deal, lawyers argue

Coles should not give a worker the right to appeal against the deal that potentially leaves tens of thousands of employees financially worse off, lawyers for the supermarket giant have argued.

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Shoppers deserve earlier retail opening hours, WA Premier says

Plans to change WA trading hours to allow more shops to open earlier is for primarily benefit of the customer, Premier Colin Barnett says.

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Business confidence edges up, conditions flat: NAB

Confidence in Australian business enjoys a boost after the Federal Government's leadership change, but conditions remain flat, according the NAB's monthly business survey.

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Myer in Melbourne

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Support for blind singer amid attempts to shut down charity show

An angry shopper in the Hunter Valley has tried to silence a visually impaired man raising money for charity over the weekend, prompting an outpouring of support on social media.

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Brookstone Launches Digital Displays

Lifestyle product retailer Brookstone is introducing dynamic digital retail displays at one of its mall locations. Find out what this interactive store experience will look like.

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Social Media Checkup

With the winter holidays looming, now is a good time for retailers to perform audits of their marketing and customer engagement efforts on social media. Learn the three steps to social audits.

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Starbucks Names New CTO

Starbucks Corporation has appointed a new chief technology officer.  Find out more about the woman who was Adobe’s formor senior vice president and chief information officer and what she will do in her new role at Starbucks. 

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From Physical to Digital

The automation of decisions is regarded by many as ‘the second machine age.' Decision-making in digital retail, as many retailers have already recognized, is considerably more complex. Only those that embrace a new approach to making business decisions will keep pace with the revolution unfolding.


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John Lewis boss hails 'shops and clicks' retail future

Britain's John Lewis boss Andy Street said the department store that DJs and Myer dream about just may put a toe in the Australian market.

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Union targets Page in penalty rates debate

The union representing retail workers is rejecting the notion that a cut in penalty rates would create more employment on the north coast.

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The Art of Engagement

The age of the Internet of Things presents opportunities and challenges across industries. Companies are embedding digital sensors in their products, while retailers are experimenting with digital transformation.

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NRF Calls for Crackdown on Organized Retail Crime

The National Retail Federation’s 11th annual Organized Retail Crime (ORC) Survey found 97% of retail executives believe their company has encountered ORC in the last 12 months, up from 88% last year. Find out how retailers are getting more aggressive in their efforts to fight the $30 billion ORC problem.

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Worker takes on Coles over employment agreement

A Coles employee takes legal action to stop an employment agreement between the supermarket giant and the union, claiming it leaves tens of thousands of supermarket employees out of pocket.

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The World's 10 Wealthiest Retailers

High ranking retailers are among some of the world's richest individuals. See where executives from Walmart, Amazon, Victoria's Secret and others ranked in Forbes' annual look at the globe's wealthiest.

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Filene’s Basement Makes E-commerce Comeback

Filene’s Basement is back, making an e-commerce comeback. Find out what the discount retailer is doing to personalize its online shopping experience.

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SHOES.com Brings Two-Hour Delivery to Canada

SHOES.COM brings two-hour delivery to Canda's E-commerce sector. Find out more about the speedy delivery option in Vancouver and Toronto and expansion plans for end of 2015.

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Samsung's Latest Tablet Designed with Retail in Mind

Samsung's Galaxy Tab S2 enables an engaging shopping experience with a host of features and applications designed with customer service in mind.

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Four Tips to Drive Offline Sales

Advertisements and valuable content can bring your audience to your website, but what is driving them to your store? Keep up with your audience and build on-site relationships with these four tips.

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Services sector sees longest stretch of growth since GFC

Australia's services sector expands for a fourth straight month in September, marking the longest period of continuous growth since the global financial crisis.

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Whole Foods CIO Makes Fortune’s 40 Under 40 List

Whole Foods Market executive vice president and CIO has been recognized by Fortune magazine as one of the 40 most influential young people in business. Find out more about Fortune’s "2015 40 Under 40" list, which ranks the most influential young people in business. 

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David Jones computer system hacked, customer details stolen

Australian fashion retailer David Jones says its computer system has been hacked and the private details of some of its customers have been stolen by criminals.

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Melbourne CBD bustling on first grand final eve public holiday

People flock to the Melbourne CBD on the first grand final public holiday, despite dire predictions from business groups that the city would be a 'ghost town'.

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A closed notice on the window of clothes store Scanlan Theodore in the Melbourne CBD on grand final public holiday, October 2, 2015.

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Retail sales rebound, larger stores win out

Retail sales bounce back from a mid-winter fall with a solid 0.4 per cent rise in August, although large stores appear to be the main winners.

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Reducing penalty rates makes economic but not political sense (at least for now)

The cause of reducing penalty rates is noble, but the new Prime Minister will already have his hands full on industrial relations without taking on the unions on such an in-your-face matter as directly reducing wages.

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7-eleven chairman and CEO resign

The chairman of 7-11 Russ Withers and chief executive Warren Wilmot have resigned. It follows an ABC/Fairfax investigation into under-payment of wages and exploitation of workers.

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Levi's Sees 100% Inventory Accuracy with Intel RFID Pilot

Levi's is piloting Intel's latest real-time RFID technology and is experiencing near 100% inventory accuracy thanks to the system's constant scanning capabilities.

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Levi Sees 100% Inventory Accuracy with Intel RFID Pilot

Levi is piloting Intel's latest real-time RFID technology and is experiencing near 100% inventory accuracy thanks to the system's constant scanning capabilities.

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Kroger's Analytic and Digital ROI, Sales and Engagement Soar

Kroger's investment in shopper data and its emerging digital program help power the nation's largest grocer to new level of financial success.

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Kohl’s Top Five Omnichannel Initiatives

Kohl’s has launched five new omnichannel and digital initiatives. Find out what improvements have been made to the retailer's mobile app, website, and more. 


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Harvesting Innovation for Retailers Using Lean Teams & the VC Playbook

The larger and more successful a company is, the harder it is to innovate. The thought leaders in retail organizations must begin with start by funding an innovative idea.

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Gowings Coffs Harbour development stalled

A major shopping centre extension in Coffs Harbour has stalled as developer seeks 'signature' tenant

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The Other POS Problem: Receipt Data

Often, little thought is given to the challenges of processing and storing data from thousands of transactions per location daily. This creates a drain on operational resources and poses risks, particularly when labor intensive sales tax audits are required.

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Four Ways to Gain Sales Support for Mobile POS

With retail sales associates on the front line of customer engagement, mobile POS devices need to be reliable and fun to use. Here are four tips to help bridge the gap between the mobile POS system as envisioned by corporate management and how it works in the hands of a trained workforce. 

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WalmartLabs Acquires Customer Engagment Solution PunchTab

@WalmartLabs' purchase of Silicon Valley startup PunchTab marks its 15th acquisition in the last four years. Find out how the technology will enhance Sam’s Club's omnichannel customer relationship management tools.

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WalmartLabs Aquires Customer Engagment Solution PunchTab

@WalmartLabs' purchase of Silicon Valley startup PunchTab marks its15th acquisition in the last four years. Find out how the technology will enhance Sam’s Club's omnichannel customer relationship management tools.

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ACCC investigates Woolworths, Aldi approach to supermarket code

The competition watchdog is investigating concerns that Woolworths and Aldi "have not got off to a good start" under the new Grocery Code of Conduct.

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7-Eleven workers paid up to $70k for visa, inquiry told

Franchise owners of 7-Eleven stores charged workers up to $70,000 to help them secure a working visa, a Senate inquiry has heard.

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Renew Newcastle credited with helping over 200 art projects

After seven years of giving dilapidated inner-city buildings a new lease on life, Renew Newcastle has reached another milestone.

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The Art & Science of Analytics

Gain guidance on how to approach and implement data strategies to gain true business benefits through a roundtable discussion with a diverse mix of hospitality executives and data experts.

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Best Buy and Verizon Partner on Mobile Experience Stores

Best Buy is expanding its store-with-in-a-store agreement with Verizon with the launch of mobile experience shops offering customized solutions based on shoppers' unique needs.

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Nordstrom President Announces Aggressive Mobile Enhancement Strategy

Nordstrom is doubling down on its mobile investment, rolling out new features designed to provide an enriching, integrated digital shopping experience.

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JB Hi-Fi sorry for refusing man with Down syndrome entry to store

Retailer JB Hi-Fi apologises over an incident in which a young man with Down syndrome is refused entry to a Brisbane store.

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Consumer bounce 'clear vote of confidence' in Turnbull

A weekly reading of consumer confidence surges nearly 9 per cent in the week that Malcolm Turnbull took over from Tony Abbott as Australia's Prime Minister.

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Lowe's Listens to its Omnichannel Shoppers

Lowe's is evolving to meet the needs of omnichannel shoppers, especially those shopping for appliances. Find out how the strategy has contributed to a 4.5% increase in its 2015 second quarter sales.  

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Sports Authority Personalizes the E-Commerce Experience for Anonymous Shoppers

The Sports Authority's e-commerce platform is able to predict shoppers' next steps and provide relevant recommendations based on just a handful of clicks.

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Sport Authority Personalizes the E-Commerce Experience for Anonymous Shoppers

The Sports Authority's e-commerce platform is able to predict shoppers' next steps and provide relevant recommendations based on just a handful of clicks.

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How DKNY Utilizes Instagram Direct

Find out how DKNY is using Instagram Direct to provide fans personalized content on how runway designs were conceived.

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Access to Broadband is Enabling Smart Malls

Find out the distinct benefits to embracing a fiber network in malls and retail stores. 

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The 5 Must-Have Features for Retail Apps

Mobile apps need to provide tangible benefits for consumers to help encourage sales. Find out the five “must-have” features that every retailer should include in their mobile app to help increase sales conversions.

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Target Tests In-Store Digital Shopping Experiences

Target is working to meet consumer demand for digitally connected shopping experiences in physical shops with the launch of its new innovation initiative called LA25. Find out more about the tests Target will run in 25 of its Los Angeles stores. 

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Far west liquor accord to push against ban on late-night sales

A review into the ban on late-night bottle shop trading has prompted hopes in Broken Hill the law could be changed in regional areas.

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Retail Mobile Apps Should Improve, Not Kill, Brick and Mortar Experience

Rather than simply pitting the internet and mobile apps against their brick and mortar predecessors, some retailers are inviting shoppers and their mobile devices into the store for a UX that neither option can provide on their own.

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Kroger Promotes CIO to Lead Analytics Unit

Supermarket retailer The Kroger Co. has named its CIO an executive VP and put him in charge of its wholly owned analytics unit, 84.51 Degrees, created in April with the goal of  delivering increased customer engagement. 

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Wollongong menswear retailer Alex Filceski

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Huge Gladstone shopping centre gets green light

Gladstone Regional Council has approved plans for a giant new shopping centre.

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Twitter Contest Brings New Level of Excitement to Engage! 2015

Engage! 2015 lived up to its name with a fun and competitive social media contest that kept everyone engrossed throughout the conference. See who was the most influential Tweeter and the Mayor of Engage.

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Shop workers' union wins fight to keep regional allowance in Broken Hill

Retail workers at Broken Hill in far west New South Wales will continue to receive a special allowance after the shop workers' union won a federal court challenge brought by employers who want it removed.

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Darwin butcher Mick Hill holds frozen tripe

Mr Hill has been a butcher in Darwin for 35 years.

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The Ten New Retailers You Should be Watching

RIS News has compiled a look at the top ten retailers from Inc. 5000's 2015 ranking of the fastest-growing private companies in America. Find out the ten new retailers you should be watching.


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Product Content: A Prerequisite for Sales and Customer Satisfaction

In today’s tech-savvy culture, the touchpoints that shoppers have with brands and retailers range from websites and mobile apps to social media and coupons to in-store signage and advertisements. Across each of these touchpoints, one key element is essential: product content. Find out how retailers are revamping the product content process. 

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A barge delivering supplies at Maningrida

A barge delivering supplies at Maningrida, a remote community in the Northern Territory.

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Retail Mobile Apps Should Improve, Not Kill, Brick and Mortar UX

Rather than simply pitting the internet and mobile apps against their brick and mortar predecessors, some retailers are inviting shoppers and their mobile devices into the store for a UX that neither option can provide on their own.

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Lululemon Leverages Online Growth

With online growth surging, athletic apparel retailer Lululemon Athletica is starting to leverage its digital and omnichannel opportunities with an RFID rollout and website redesign.


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Forrester's 7 Rules for Profit and Growth

Forrester Research's VP and principal analyst Sucharita Mulpuru shares her seven new rules for retail profit and growth at Engage! 2015. See what advice this top analyst doled out.

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Macy’s and Best Buy Partner to Test Electronics

Macy’s is partnering with Best Buy to test licensed consumer electronics via a new store-within-a-store format. Find out what these shops will look like this November.

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Should You Put a Captain in Charge?

Partnering with a category captain can sharpen your merchandising strategies. Is it time to rethink the captain’s role in your organization? These four steps can help evaluate whether category captains can beef up your merchandising strategies.

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Walmart Implements Unified Approach to Supplier Data

Walmart is working with content service providers to ensure that all of the supplier data that flows into its systems are optimized to Walmart specifications.

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Home Depot's Online Sales See 25 Percent Boost

Home Depot's sales for its 2015 second quarter were $24.8 billion, up 4.3% from last year, thanks in part to online sales growth. Find out what moves the company has been making to meet this new demand.

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Best Buy CEO Hubert Joly Outlines Three Keys to Success

Best Buy is leading the charge in the electronics market and CEO Hubert Joly lays out the three key drivers to the brand's success.

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Four Ways EMV Will Liberate Retailers

It’s down to the wire on the deadline for retailers shifting to EMV. While wariness may be slowing EMV adoption down, transitioning to EMV opens the door to improving customer service and creating new revenue opportunities. Find out four ways the EMV transition will help liberate merchants to better manage their businesses.

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Decision on standardised trading hours in south-east Qld expected in November

The National Retailers Association says a decision on standardised trading hours across south-east Queensland should be made by the end of November.

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Extended Sunday trading bill on table, Colin Barnett says

Premier Colin Barnett says he may introduce legislation to extend Sunday trading hours in this term of Government, but concedes he will need the support of Labor for it to pass.

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Bendigo traders experience turnaround after protests mar profits

Bendigo traders say they have been buoyed by good business over the weekend after protests in the city last month scared customers away.

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Perth retailers able to open on Queen's Birthday holiday

Retailers in Perth are for the first time given permission to open on the Queen's Birthday public holiday, as extended Christmas and New Year trading hours are announced.

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Confessions of a recovering shopaholic

#TalkAboutIt meets Madeleine Klaic, a self-confessed shopaholic who says she is making a "conscious effort" to stop her compulsive spending habits after racking up thousands of dollars on credit cards.

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Are you a shopaholic?

Experts define shopping addiction as an uncontrollable need to overspend in order to compensate for negative feelings or boost self-esteem. It is estimated that around 6 per cent of Australian adults suffer from compulsive shopping disorder, a condition that can lead to serious consequences. #TalkAboutIt asks shoppers in Melbourne whether they see themselves as shopaholics.

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Shopping addiction can destroy relationships, psychotherapist says

Adam Szmerling, counsellor at Bayside Psychotherapy in Melbourne, says an increasingly number of clients are seeking help for shopping addiction which can often spiral out of control and wreak havoc on relationships.

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Tullys Coffee Adds iPad POS to Modernize Customer Experience

Tully’s Coffee adds iPad POS systems to digitize and streamline the in-store environment, while modernizing the customer experience.

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New RFID Software Platform Utilizes the Power of Real-Time

A new software framework enables solution providers to access real-time data for the billions of items incorporating RAIN RFID (Passive UHF) tags in retail, manufacturing and logistics.

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Should You Put a Captain in Charge?

Partnering with a category captain can sharpen your merchandising strategies. Is it time to rethink the captain’s role in your organization? These four steps can help evaluate whether category captains can beef up your merchandising strategies.

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Target Converts to EMV with a Month to Spare

With the deadline for EMV card adoption looming, Target began accepting EMV transactions last month. Find out the retailer's plans for its private label cards.

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Two WA retailers to open early on Sunday as part of trial

Two of WA's largest shopping centres will open their doors an hour earlier this Sunday as part of a three-month trial.

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Share market closes higher despite dollar hitting six-year low

The Australian share market finishes slightly higher after another day of wild swings and despite the dollar falling to its lowest level in more than six years.

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Ashley Wiese says WA processed quinoa will be on the shelves in 2016

West Australian grain grower Ashley Wiese says a grant from Coles supermarket will help fund the state's first quinoa processing facility on his Highbury farm.

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WA farmer to build state first quinoa processor

A new processing facility will see Western Australia-grown quinoa on supermerket shelves for the first time in 2016.

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#TalkAboutIt S5Ep10: #ShoppingAddictions

We often joke about being "shopaholics", but can compulsive shopping be just as damaging as other addictions and is online shopping helping to fuel bad spending habits? #TalkAboutIt meets a self-confessed shopaholic and also examines the tricks retailers are now using to get people to buy more.

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Bomaderry CCTV first step in cleaning up the town

Security cameras have been switched on again in Bomaderry after vandals destroyed one of the devices in May.

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Concerns over Australian economy as retail sales backward

There are more worrying signs for the Australian economy, with official data showing retail sales went backwards in July.

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Gigwalk and IRI Join Forces to Benefit CPG Brands

IRI is partnering with workforce management platform Gigwalk, to form a data alliance that combines syndicated and crowdsourced data to give joint customers a real-time view into retail execution.

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Curbside's Pickup Pod Supercharges Mobile Shopping with One-Stop Pick Up

Curbside has unveiled its first every pickup pod, allowing shoppers to take delivery of purchases made from multiple retailers in one location.

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Gigwalk and IRI Join Forces to Benifit CPG Brands

IRI is partnering with workforce management platform Gigwalk, to form a data alliance that combines syndicated and crowdsourced data to give joint customers a real-time view into retail execution.

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Under Armour Utilizes PLM Software to Focus on Product Innovation

New product lifecycle management software will allow Under Armour to continue to focus on product innovation.




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10 Most Valuable Retail Brands

While difficult to quantify, a retailer's brand image is one of its most valuable assets. And building brand recognition and loyalty is the key to continued success. See where Walmart, The Home Depot, Target and others ranked in this annual look at the world's most valuable brands.

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Three Ways to Maximize Mobile Attachment

Nomophobia, short for no-mobile-phone-phobia, is a new term for people who are literally addicted to their smartphones. Here are three ways retailers of all sizes should capitalize on nomophobia as a way to increase sales and grow customer loyalty. 

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Extended interview with Myer CEO Richard Umbers

It was out with the old and in with the new as Richard Umbers the man charged with turning round Myer unveiled his strategy.

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Cutting Sunday penalty rates will create thousands of jobs: lobby group

Scrapping Sunday penalty rates in favour of a flat weekend rate could create up to 40,000 jobs nationally and up to 2,800 in South Australia alone, research commissioned by Restaurant and Catering Australia finds.

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Under Armour Grows International Sales by Astounding 93%

Under Armour's revenue skyrockets at home and abroad as the brand continues to invest in supply chain improvements.

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Straight Talk: Customers and Technology

At Engage! 2015 Candace Corlett, the president of WSL Strategic Retail, will host a highly interactive consumer panel that will explore how shoppers use technology in the course of their shopping journey.

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New Report Examines IBM's $10 Billion IoT Investment

Don't miss this new IoT Strategies Service Report by Strategy Analytics, which provides a detailed overview of IBM"s direction and positioning in the IoT space, including details on IBM's newly formed IoT Business Unit, part of its Analytics group.

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Omnichannel Opportunities in Traditional Retail Distribution Networks

In order to succeed, traditional retailers must successfully align traditional business processes with a single view of their inventory across stores, warehouses, and distribution centers. Here's what companies need to consider in order to power through their own omnichannel transformations and to realize increased profits and heightened customer engagement.

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The challenges of retail in a remote Indigenous community

The operator of 25 remote Indigenous community stores explains how difficult it is to get fresh produce to stores and keep prices reasonable, after outrage this week over "disgusting" conditions at a remote community store in the Northern Territory.

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Profit season wraps up with some positive results

Harvey Norman boosts profits on rising sales, while troubled firms Slater and Gordon and IOOF post positive profit results.

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Woolworths profit slumps 12.5pc, appoints new chairman

Supermarket giant Woolworths posts a massive 12.5 per cent slump in its full-year net profit to $2.15 billion and appoints a new chairman.

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360 Degree Scanning: Saving Time, Adding Value

A new point-of-sale technology returns staff attention to the customer. 

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Mary and Maude: Darwin's op-shop veterans

Mary Penton and Maude Ellis may just be the Northern Territory's most knowledgeable opportunity shop volunteers, with a combined 49 years of service between them.

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Volunteers sorting clothes at Nightcliff Uniting Church in Darwin

Darwin's Nightcliff Uniting Church has a cafe and an opportunity shop for charity fundraising on its premises.

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Volunteers sorting clothes at Nightcliff Uniting Church in Darwin

Darwin's Nightcliff Uniting Church has a cafe and an opportunity shop for charity fundraising on its premises.

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The Frilly's cafe at Nightcliff Uniting Church

Frilly's is a not-for-profit cafe inside the Nightcliff Uniting Church.

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