Tuesday, March 17, 2015

Top and Bottom Retailers for Customer Experience

Satisfied customers are the lifeblood of a retail organization — it is impossible to enjoy long-term success without providing a compelling and fulfilling shopping experience. Temkin Group interviewed over 10,000 consumers for its 5th annual customer experience survey and uncovered that while many retailers are routinely satisfying customers others are missing the mark. See where PetSmart, Amazon, Best Buy, and others ranked.



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